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한국호텔리조트학회> 호텔리조트연구> 호텔 종사원의 자기효능감과 잡 크래프팅이 직무열의에 미치는 영향

KCI등재

호텔 종사원의 자기효능감과 잡 크래프팅이 직무열의에 미치는 영향

The Influence of Self-Efficacy and Job Crafting on Work Engagement in Hotel Employees

엄세포 ( Oem Se-po ) , 박철호 ( Park Chul-ho ) , 한수정 ( Han Su-jung )
  • : 한국호텔리조트학회
  • : 호텔리조트연구 20권6호
  • : 연속간행물
  • : 2021년 12월
  • : 29-48(20pages)
호텔리조트연구

DOI


목차

Ⅰ. 서 론
Ⅱ. 이론적 고찰
Ⅲ. 연구 설계
Ⅳ. 분석결과
Ⅴ. 결 론
참고문헌

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This study aims to propose reasonable and effective management plan for human resources in order to achieve sustainable growth in hotel industry by conducting an empirical study on how work engagement is affected by self-efficacy and job crafting. In order to achieve such goal the study first established theoretical system based on precedent studies whose conducted in Korea and abroad whose design is related to the purpose of this study and then proposed a hypothesis and research model based on the established system. The empirical study for hypothesis and research model testing was conducted by distributing 400 copies of survey to employees working in 5-star hotels located within the city of Seoul for 31 days between March 1st of 2020 to 31st of the same month. Response from 341 individuals were used as base data for final empirical analysis. Regarding verification of hypothesis, first, self-efficacy in hotel employees shows significantly positive (+) effects on job crafting. Secondly, the self-efficacy of hotel employees shows significantly positive (+) effects on work commitment. Third, job crafting in hotel employees shows significantly positive (+) effects on work engagement.

UCI(KEPA)

I410-ECN-0102-2022-300-001046203

간행물정보

  • : 사회과학분야  > 경영학
  • : KCI등재
  • :
  • : 격월
  • : 1598-7760
  • :
  • : 학술지
  • : 연속간행물
  • : 2003-2022
  • : 1078


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1호캉스 선택속성이 지각된가치와 만족 및 행동의도에 미치는 영향

저자 : 신재원 ( Shin Jaewon )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 5-24 (20 pages)

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The purpose of this study is to investigate the relationship among hocances's selective attributes, perceived value, satisfaction and behavior intention. To perform this study, Total 340 questionnaire were distributed to tourists who had experienced hocance. dated from September 15th to October 15th . Unworkable data were excluded, 306 usable response were obtained for empirical analysis. For the study structure, selective attributes of hocance was divided with price policy, convenience of use, level of service, location and exterior. perceived value, satisfaction and behavior intention were sing factor. The results have shown as follows: Hypothesis 1, among selective attributes of hocance, all factors have a positive effect on perceived value. Hypothesis 2 and 3, perceived value of tourist has a positive effect on satisfaction and behavior intention. Hypothesis 4, satisfaction has a positive effect on behavior intention. This study results has found that managing selective attributes of hocance is competitive marketing tool in hotel industry.

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2온라인 리뷰 분석을 통한 웰니스 호텔의 서비스 속성이 호텔 방문객의 전반적인 평가에 미치는 영향 연구

저자 : 유화정 ( Ha Jae-hong ) , 김동한 ( Kim Dong-han ) , 최영배 ( Choe Yeongbae )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 25-39 (15 pages)

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The purpose of this study is to understand the effects of hotel wellness attributes on hotel guests' overall evaluation through online review analysis. In doing so, this study utilizes online review data of wellness hotels/resorts downloaded from Tripadvisor. This study calculated the proportion of six selected wellness-related attributes using a dictionary-based approach and identified the effects of six wellness attributes on overall evaluation via a fixed effect model using the R program. The results of this study show that four wellness attributes (i.e., Beauty care, Mental activity and education, Rest and meditation, and Social contacts, environmental sensitivity) were statistically significantly associated with an overall evaluation. Theoretical and managerial implications were also discussed.

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3호텔 체험 프로그램이 지각된 가치, 전공만족도, 전공충성도에 미치는 영향 - J대 호텔경영학과 재학생을 중심으로 -

저자 : 안세길 ( Ahn Seh-kil )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 41-58 (18 pages)

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Few empirical and theoretical studies have been researched regarding the influences of hotel experiential activity programs on perceived value, major satisfaction, major loyalty. The purpose of this study was to analyze the impact of hotel experiential activity programs on perceived value, major satisfaction, major loyalty and the impact of perceived value on major satisfaction, major loyalty and the impact of major satisfaction on major loyalty. The results of this study are as below. The influences of hotel experiential activity programs on perceived value, major satisfaction, major loyalty are significant but hotel experiential activity program is rejected. For the purpose of this study, empirical analysis using SPSS 26.0 and AMOS 26.0 were performed.

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4특급호텔 뷔페레스토랑 선택속성이 행동의도에 미치는 영향 - 관여도의 조절효과를 중심으로 -

저자 : 김선희 ( Kim Seon-hee ) , 이유나 ( Lee Yoo-na )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 59-76 (18 pages)

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The purpose of this research was to test the moderation effects of the Involvement of customers on selection attributes and behavioral intentions of deluxe hotel buffet restaurants. A self-administered questionnaire was distributed to those who had visited a deluxe hotel buffet restaurant in Seoul 304 responses were used in data analysis. As the result of the analysis, first, deluxe buffet restaurant hotel selection attributes had been classified based on the theory of hygiene and cleanliness, interior and image, marketing, food's taste and quality, and service. Also, all five hotel selection attributes have been found to have a significant influence on behavioral intentions. Second, it has been found that there is a moderating effect between the high involvement group and the low involvement group. The high involvement group was found to have a significant effect on behavioral intention in all five selection attributes. However, in the group with low involvement, only hygiene and cleanliness, marketing, food's taste and quality among the selection attributes factors had a significant effect on the behavioral intention. Overall, the study supports the meaningful directions in hotel marketing strategies.

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5호텔 직원의 직무불안정성과 정서적 몰입 및 직무성과의 관계 - 정서적 몰입의 매개효과를 중심으로 -

저자 : 오혜지 ( Oh Hye Ji )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 77-94 (18 pages)

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This case study analyzed hotel employees' job insecurity and job performance. It particularly tested the mediating effects of affective commitment on the relationships between job insecurity and job performance. By doing so, this study provides implications for more effective business performance and human resource management in the hotel business. First, it is approved that hotel employee's job insecurity is an important factor determining job affective commitment. In other words, job insecurity leaded to a negative affective effect. Second, it is confirmed that hotel employee's job insecurity had a negative effect on job performance Third, it is approved that hotel employee's affective commitment is an important factor determining job performance. In other words, affective commitment had a positive effect on job performance. Furthermore, hotel employees' affective commitment played a mediating role in the relationship between job insecurity and job performance. This study presents theoretical and practical implications to improve organizational effectiveness and enhance management performance in a hotel environment where human resource management is important. It is necessary to study effective human resource management methods for the improvement of organizational performance and organizational stability as well as individual job satisfaction of hotel employees.

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6DEA를 활용한 5성급 호텔의 효율성에 관한 연구

저자 : 조금붕 ( Zhao Jin-peng ) , 이준재 ( Lee Jun-jae ) , 이상민 ( Lee Sang-min )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 95-108 (14 pages)

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This study analyzed the relative efficiency between each objects and the efficiency of 5-star hotel located in metropolitan, which is using DEA (Data Envelopment Analysis). It analyzed 11 5-star hotels located in metropolitan, the analysis results showed efficiency of the hotels in CCR model, and in BCC model. The reference counting for the reference group showed Seoul-B, Seoul-E, Seoul-G, Inchon-A, Inchon-B, Inchon-C Hotels in CCR model, and Seoul-B, Seoul-E, Seoul-G, Inchon-A, Inchon-B, Inchon-C Hotels in BCC model.

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저자 : 조윤희 ( Cho Yoon-hee )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 109-123 (15 pages)

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The hotel industry is conducting various and differentiated marketing due to the influence of COVID-19, and the hotel club lounge is gaining huge popularity among family customers. This study was conducted to examine consumers' perception of hotel club lounges and to suggest future marketing promotion measures. Naver, Daum collected keywords related to the hotel club lounge and conducted research through semantic network analysis. A total of 6,088 keywords were collected, and the analysis was conducted on 60 of them with a high frequency of appearance. As a result, first, various keywords recognized by hotel club lounge consumer's such as 'Seoul', 'service', 'free', 'use', 'provide', 'kids', 'nationwide', 'yearly', 'island', 'discount', 'airport', 'breakfast', 'Incheon', 'possible', 'coffee', 'credit card' were extracted. Second, as the result of CONCOR group analysis, a total of 5 groups were formed. The semantic network analysis studies discussed the implication of hotel club lounge marketing promotion plans.

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8복합리조트 체험영향이 지각된 관계품질과 브랜드애착·브랜드충성도에 미치는 영향 - 조절초점의 조절효과를 중심으로 -

저자 : 구자형 ( Ja Hyung Koo ) , 한진수 ( Jin Soo Han )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 125-149 (25 pages)

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This study investigated how diverse experience impacts of users after using integrated resorts influence their relationship quality, brand attachment, and brand loyalty. This study also examined the self-regulation effect of the users' regulatory focus, that is, the indicator of their psychological state and motivation tendency, in the path of their experience impact influencing their relationship quality. As a result, first, integrated resort experience impacts were found to have significant positive effects on trust and satisfaction of relationship quality. Second, relationship quality factors were found to have significant positive effects on brand attachment. Third, brand attachment of integrated resort users was found to have a significant positive effect on their brand loyalty. Fourth, in the path of integrated resort experience factors influencing relationship quality, the moderating effect of regulatory focus was found to have a significant positive effect when the feel factor has an effect on satisfaction. This study suggest theoretical implications and practical implications for securing differentiated and competitive integrated resort industry.

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9프리미엄 해양리조트 회원권 구매요인이 고객의 감정적 태도 및 충성도에 미치는 영향 - H호텔&리조트 이용객을 중심으로 -

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발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 151-172 (22 pages)

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This study tried to empirically identify the purchasing factors of domestic premium marine resort memberships, and to understand the relationship between purchasing factors and customers' affective attitudes and loyalty. In this study, 250 copies of valid samples obtained through a survey on membership purchasers(members) and accompanying guests at one domestic premium marine resort were analyzed with a structural equation model. As a result, first, the purchase factors of domestic premium marine resort memberships were identified as four factors: Luxury facilities, brand power, service quality, and self-satisfaction. Second, it was found that brand power, service quality, and self-satisfaction, excluding the factor of Luxury facilities, had a significant positive (+) effect on affective attitude. Third, affective attitude was found to have a significant positive (+) effect on customer loyalty. Fourth, only service quality factors were found to have a significant positive (+) effect on customer loyalty. Fifth, affective attitude was confirmed to play a partial mediating role in the relationship between purchasing factors(service quality) and customer loyalty. Therefore, this study empirically analyzed the purchasing factors of domestic premium marine resort memberships, provided a basis for future related studies, and confirmed the conceptual validity of a single dimension on affective attitudes. In addition, the direction of product planning and marketing strategy establishment related to resort operation was presented in practice.

KCI등재

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발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 1호 발행 연도 : 2022 페이지 : pp. 173-190 (18 pages)

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This study aims to investigate whether the physical environment of resort hotels affects customer satisfaction and revisit intention. The following conclusions were drawn. The physical environment of the H1 resort hotel will have a significant impact on customer satisfaction. Although the research was conducted in the process of COVID-19 and was not compared to before COVID-19, it is very meaningful to conduct research in Jeju, which is in the spotlight as a domestic travel destination due to the ban on overseas travel due to COVID-19. Resort hotels need to focus on promoting by emphasizing the scenery, internal facilities, convenience and comfort of hotels in the process of attracting hotel customers in the future. In the past, if the employee's service served as an important variable in the hotel's human service sector, it is necessary to keep in mind that the importance of the physical environment has become more prominent in recent years. As a result of the study, resort hotels have a very high correlation between the physical environment, customer satisfaction, and revisit intention, so resort hotels need to promote by emphasizing the hotel's landscape, internal facilities, and convenience and comfort in hotels in the future.

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The purpose of this study was to derive the empirical value factors of the festival, to find out the effects of the derived empirical value factors on place attachment, regional image, and support, and to presented theoretical and practical implications for revitalizing the coffee festival. The survey was conducted on users who participated in the 2019 Gangneung Coffee Festival from October 3 to October 6, 2019. Structured questionnaires were distributed and asked to respond to the survey in a self-administered method. A total of 530 questionnaires were distributed and 500 were finally used as valid samples, excluding insincere and inconsistent responses. The research results are as follows. Firstly, the empirical value of the coffee festival was extracted into four factors (playfulness, aesthetics, efficiency, and readiness). Secondly, in the relationship of empirical value on place attachment, playfulness, aesthetics, efficiency, and readiness all had a positive (+) effect. Thirdly, in the relationship of empirical value on regional image, aesthetics, efficiency, and readiness presented positive effects while playfulness showed negative effect. Fourthly the festival's attachment to the place showed a positive (+) effect on the relationship between the empirical value and support. In the conclusion, theoretical and practical implications were presented.

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6메타버스의 관광산업 활용에 관한 연구

저자 : 송학준 ( Song Hak Jun ) , 김철민 ( Kim Cheol Min ) , 전유정 ( Jeon Yu Jung )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 20권 6호 발행 연도 : 2021 페이지 : pp. 103-118 (16 pages)

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Metaverse is drawing attention due to the spread of non-face-to-face trends as a result of the recent COVID-19 pandemic (global pandemic) and the development of information and communication technology following the commercialization of 5G. Although metaverse is emerging as a new management topic in the tourism field, academic research on it is not actively conducted. Therefore, the purpose of this study is to analyze the metaverse type and to derive its core characteristics. In addition, the development trends and related technologies by type of metaverse are reviewed, and utilization methods according to the characteristics of the tourism industry are explored through various examples. The implications of this study will be helpful in establishing the usage direction of the metaverse in the tourism industry.

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7음식관광객의 라이프스타일이 음식관광 만족도와 재방문의도에 미치는 영향

저자 : 이상미 ( Lee Sang-mi ) , 이정원 ( Lee Jung-won )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 20권 6호 발행 연도 : 2021 페이지 : pp. 119-133 (15 pages)

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The purpose of this study is to analyze the effect of food tourism satisfaction and revisit intention according to the lifestyle of food tourists. As doing so, this is to provide guideline that can revitalize food tourism. The findings are as follows. First, Lifestyle was showed with five factors: 'various encounters', 'healthy food', 'restaurant tour', 'discount food purchase', and 'responsibility'. Second, among the lifestyle factors, 'restaurant tour', 'discounted food purchase', and 'responsibility' were found to have a significant effect on satisfaction with food tourism. But 'various encounters' and 'healthy food' did not have a significant effect on satisfaction. Therefore, hypothesis 1 was partially accepted. Third, satisfaction with food tourism was found to have a significant effect on revisit intention. Therefore, hypothesis 2 was accepted. As a practical implication, first, it is necessary to actively promote local cuisine by strengthening SNS, blog, YouTube, Facebook, etc., which are various communication means of young people. Second, for tourists, local food not only plays an important role in understanding local culture and environment, but is also being transformed into a specialized tourism resource for the region. Therefore, it is necessary to stimulate the motivation of tourists through emotional publicity that allows them to experience the unique characteristics of the region.

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8위드코로나 시대의 온라인 수업의 질이 수업몰입 및 수업 만족에 미치는 영향 - 경기도 내 관광전공 대학생을 중심으로 -

저자 : 이세훈 ( Lee Sae-hoon ) , 김종성 ( Kim Jong-sung ) , 박재영 ( Park Jae-young )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 20권 6호 발행 연도 : 2021 페이지 : pp. 135-150 (16 pages)

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The education system has undergone significant changes due to COVID-19. The unprecedented online school opening has been implemented. Attendance classes and online classes are repetitively still took place in elementary, middle, and high schools. In addition, universities continue to provide education through online courses. The purpose of the study is to examine the effect of online course quality on course commitment and satisfaction, and the effect of class commitment and satisfaction on course of university students majoring in tourism taking online courses. The quality of online courses was established based on previous research, instructors, contents, and system factors. The subject of the study was conducted from December 1st to December 16th, 2020 using an online Google questionnaire based on a survey of university students majoring in tourism attending three two-year colleges in Gyeonggi-do. A total of 155 copies were used for the final analysis, and the SPSS 23.0 statistical package was utilized for empirical analysis based on the survey results. The results of the study are as follows. First, it was discovered that online course query instructor, content, and system factors all had a positive (+) effect on online learning flow. Second, it was discovered that all of the instructor, content, and system factors of online course query had a positive (+) effect on online learning satisfaction. Third, it was discovered that online course flow has a positive (+) effect on online course satisfaction.

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9중국 스마트폰 관광 앱 품질이 행동 의도에 미치는 영향 - 기술수용모델(TAM)을 적용하여 -

저자 : 장은용 ( Jiang Yin-long ) , 김혜선 ( Kim Hyesun ) , 민보영 ( Min Bo-young )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 20권 6호 발행 연도 : 2021 페이지 : pp. 151-172 (22 pages)

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The purpose of this study is to explore the relationships between Chinese smartphone tourism application quality and the behavior intention. A survey was conducted for users who had experience using smartphone tourism applications, and 239 available questionnaires were responded. The processes of the analysis are divided into 3steps and the corresponding results are as follows: Firstly, three parameters (i.e. information quality, system quality, and review quality) in smartphone tourism application quality have significant but different effects on the perceived usefulness and the perceived ease of use, respectively. Subsequently, the perceived usefulness has an more influence on attitude of use than that of the perceived ease of use. Finally, the attitude of use has an impressive impact on the behavior intention. Therefore, by grasping their needs, we will present ways and strategies to attract consumers.

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10국내외 도시 대표축제 사례분석 - 성남시 대표축제 시사점 도출을 중심으로 -

저자 : 박현정 ( Park Hyun-jung ) , 서원재 ( Seo Won-jae )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 20권 6호 발행 연도 : 2021 페이지 : pp. 173-194 (22 pages)

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The purpose of this study was to provide the development implications of Seongnam city's representative festival through the analysis of successful cases of representative festivals in domestic and overseas with the functional perspective. This study explored a pure function of the city's representative festival, and discussed the regional and environmental characteristics of Seongnam city. In addition, the current festival status and problems being held in Seongnam city were analyzed. As a research method, this study employed a qualitative approach using a multiple-case/holistic design that analyzes cases by similar conditions such as domestic and overseas representative festivals in overall units by a purposive case selection. Based on this method, this study analyzed a total of six domestic and overseas cases by selecting recurring festivals, which have been periodically held in downtown and urban area and were judged to have historical value and active cultural interactions. Given the findings, this study discussed strategic insights for the development of Seongnam city's representative festival. Further suggestions for future studies were discussed.

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