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한국품질경영학회> 품질경영학회지

품질경영학회지 update

Journal of the Korean society for Quality Management

  • : 한국품질경영학회
  • : 사회과학분야  >  경영학
  • : KCI등재
  • :
  • : 연속간행물
  • : 계간
  • : 1229-1889
  • : 2287-9005
  • : 품질관리학회지(~1993)→품질경영학회지(1994~)

수록정보
수록범위 : 1권1호(1966)~50권1호(2022) |수록논문 수 : 2,013
품질경영학회지
50권1호(2022년 03월) 수록논문
최근 권호 논문
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KCI등재

1ISO 18091 프레임워크를 적용한 공공서비스 품질관리 체계 연구

저자 : 조지훈 ( Jihoon Cho ) , 편제범 ( Jebum Pyun )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 1-19 (19 pages)

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Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services.
Methods: Literature Review, Framework Design Method, Case Studies Analysis
Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools
Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

KCI등재

2특허 마이닝을 이용한 국방관련 국제특허분류 개선 방안 연구

저자 : 김경수 ( Kim Kyung-soo ) , 조남욱 ( Cho Nam-wook )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 21-33 (13 pages)

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Purpose: As most defense technologies are classified as confidential, the corresponding International Patent Classifications (IPCs) require special attention. Consequently, the list of defense-related IPCs has been managed by the government. This paper aims to evaluate the defense-related IPCs and propose a methodology to revalidate and improve the IPC classification scheme.
Methods: The patents in military technology and their corresponding IPCs during 2009~2020 were utilized in this paper. Prior to the analysis, patents are divided into private and public sectors. Social network analysis was used to analyze the convergence structure and central defense technology, and association rule mining analysis was used to analyze the convergence pattern.
Results: While the public sector was highly cohesive, the private sector was characterized by easy convergence between technologies. In addition, narrow convergence was observed in the public sector, and wide convergence was observed in the private sector. As a result of analyzing the core technologies of defense technology, defense-related IPC candidates were identified.
Conclusion: This paper presents a comprehensive perspective on the structure of convergence of defense technology and the pattern of convergence. It is also significant because it proposed a method for revising defense-related IPCs. The results of this study are expected to be used as guidelines for preparing amendments to the government's defense-related IPC.

KCI등재

3디지털 시대의 R&D 프로세스 변화 의미와 정책 방향

저자 : 손은일 ( Son Eun Il ) , 백창화 ( Baek Chang Hwa )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 35-42 (8 pages)

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Purpose: The purpose of this study is to examine the characteristics and problems of existing research through various literature investigations on the existing R&D process. Implications are identified through the investigation of existing studies and the characteristics of the digital transformation era are analyzed. We research and propose a new R&D process suitable for the new era of digital transformation.
Methods: The research method investigates various literature precedent studies on the existing R&D process and the methods used by companies. Research new R&D processes that reflect the characteristics of the digital transformation era and develop new related models.
Results: In the era of digital transformation, the parallel R&D process is being reorganized to respond quickly to the demands of rapid market changes. In order to respond quickly to various customers, the R&D process can respond flexibly in a parallel structure.
Conclusion: Along with the development of the R&D process, additional research on indicators and evaluation models that can evaluate them fairly and flexibly is needed. Further research is needed to determine whether the R&D process suitable for the digital transformation era is operating properly.

KCI등재

4통합기술수용이론을 이용한 금융소비자들의 인공지능 서비스 수용의도 연구

저자 : 김선미 ( Kim Sun Mi ) , 손영두 ( Son Young Doo )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 43-61 (19 pages)

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Purpose: The purpose of this study was verifying factors that affect to intention to use AI financial services and finding a way of building an user oriented AI ecology.
Methods: This study used the UTAUT (Unified Theory of Acceptance and Use of Technology) model with independent variables such as performance expectancy, effort expectancy, social influence, facilitating conditions, trust, personal innovativeness and AI understanding as moderating variable. The data was collected through online & offline survey with questionnaire from 330 financial customers.
Results: As a result, the analysis suggested that the performance expectancy, social influence, facilitating conditions, personal innovativeness are statistically significant to the intention to use AI. It was also found that AI knowledge of users differently influence the intention to use through the moderating effect on the facilitating conditions.
Conclusion: Performance expectancy, social influence, facilitating conditions, personal innovativeness have positive causation to the intention to use in AI financial service. On the facilitating conditions, unlike other variables, it was found that the user's intention to use was different by the level of AI understanding. It means that customers could have the strong intention to use AI even though they don't have enough pieces of knowledge on the factors. Customers seem to be of recognition that the technology has certain benefits for themselves. The facilitating factors are significantly affected by AI understanding and differently effect on the intention to use AI.

KCI등재

5위험인식과 기회주의 행동이 프로젝트 성과에 미치는 영향에 관한 연구

저자 : 윤창수 ( Yoon Chang Soo ) , 조동혁 ( Jo Dong Hyuk )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 63-76 (14 pages)

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Purpose: The purpose of this study is to analyze the effects of risk perception and opportunistic behavior on project performance and the moderating effect of cooperation in this relationship through literature review to identify factors affecting the performance of large-scale nuclear power plant construction projects.
Methods: This study conducted a survey on nuclear power plant construction project participants and verified the hypothesis using statistical methods.
Results: The results of this study are as follows; First, risk perception appeared to have a positive effect on opportunistic behavior, and it was confirmed that opportunistic behavior among participating companies could occur even in nuclear power plant construction projects. Second, it has been proven that risk perception has a negative effect on project performance as suggested in previous studies. Third, in the relationship between opportunistic behavior and project performance, it was found that opportunistic behavior had a negative effect on project performance. Finally, cooperation was found to have a moderating effect on the relationship between performance risk and project performance.
Conclusion: This study is a case of empirical analysis targeting nuclear power plant construction project workers, and provided a basis for reference in future related academic research and project implementation.

KCI등재

6텍스트마이닝과 연관규칙을 이용한 외부감사 실시내용의 그룹별 핵심어 추출

저자 : 성윤석 ( Seong Yoonseok ) , 이동희 ( Lee Donghee ) , 정욱 ( Jung Uk )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 77-89 (13 pages)

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Purpose: In order to improve the audit quality of a company, an in-depth analysis is required to categorize the audit report in the form of a text document containing the details of the external audit. This study introduces a systematic methodology to extract keywords for each group that determines the differences between groups such as 'audit plan' and 'interim audit' using audit reports collected in the form of text documents.
Methods: The first step of the proposed methodology is to preprocess the document through text mining. In the second step, the documents are classified into groups using machine learning techniques and based on this, important vocabularies that have a dominant influence on the performance of classification are extracted. In the third step, the association rules for each group's documents are found. In the last step, the final keywords for each group representing the characteristics of each group are extracted by comparing the important vocabulary for classification with the important vocabulary representing the association rules of each group.
Results: This study quantitatively calculates the importance value of the vocabulary used in the audit report based on machine learning rather than the qualitative research method such as the existing literature search, expert evaluation, and Delphi technique. From the case study of this study, it was found that the extracted keywords describe the characteristics of each group well.
Conclusion: This study is meaningful in that it has laid the foundation for quantitatively conducting follow-up studies related to key vocabulary in each stage of auditing.

KCI등재

7상사의 코칭리더십이 조직구성원의 긍정심리자본과 조직몰입에 미치는 영향에 관한 연구

저자 : 김미정 ( Kim Mi Jeong ) , 박종우 ( Park Jong Woo )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 91-104 (14 pages)

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Purpose: The purpose of this study is to analyze the effects of supervisor's coaching leadership on positive psychological capital and organizational commitment of organizational members in order to investigate the effect of supervisor's coaching leadership on organizational effectiveness in modern organizations.
Methods: In this study, a survey was conducted on members of the organization in the company, and the hypothesis was verified using statistical analysis methods.
Results: The results of this study are as follows. First, it was found that promotion and guide as coaching leadership of supervisors had a positive effect on positive psychological capital. Second, it was found that the supervisor's guide had a positive effect on the employee's organizational commitment. Third, it was found that positive psychological capital had a positive effect on organizational commitment. Finally, it was found that the guide had a significant effect on organizational commitment through positive psychological capital.
Conclusion: This study suggested that it is necessary to enhance organizational effectiveness by effectively demonstrating the coaching leadership of superiors at the organizational level.

KCI등재

8디지털콘텐츠 OTT서비스의 지속사용의도에 영향을 미치는 주요 요인에 관한 연구

저자 : 안선주 ( An Sunju ) , 서재이 ( Seo Jay ) , 최정일 ( Choi Jeongil )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 105-124 (20 pages)

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Purpose: The purpose of this study is to examine the factors that influence the pre-use expectation and the continuous usage intention of the OTT services.
Methods: For empirical analysis, the survey for this study was administered with many anonymous people who had previously used any of the OTT services and valid 192 data were analyzed by SPSS and PLS-SEM.
Results: The results of this study are as follows. Personalization and understandability in the information quality didn't significantly affect confirmation. Ease of use and search of the system quality significantly affected confirmation. Also, it was found that content diversity, content recency, and content playfulness as the characteristics of the content quality significantly affected the expectation confirmation. OTT service fees also significantly affected the expectation confirmation. It also significantly affected perceived usefulness and satisfaction. Finally, satisfaction positively influenced the continuouse intention to use.
Conclusion: The findings of this empirical analysis shows that the specific characteristics related to the relationship of expectation confirmation, perceived usefulness, satisfaction, and continuous usage intention with respect to OTT services through the Post Acceptance Model (PAM). Because system quality, content quality, and service fees meeted users' expectations, OTT services need a strategy that can boost the users' positive perceptions or experiences by reinforcing these three factors.

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9위험 요인 평가를 위한 FMEA의 일반 RPN 모형과 활용에 관한 연구

저자 : 조성우 ( Cho Seong Woo ) , 이한솔 ( Lee Han Sol ) , 강주영 ( Kang Juyoung )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 125-138 (14 pages)

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Purpose: Failure Mode and Effect Analysis (FMEA) is a widely utilized technique to measure product reliability by identifying potential failure modes. Even though FMEA techniques have been studied, the form of Risk Priority Number (RPN) used to evaluate risk priority in FMEA is still questionable because of its shortcomings. In this study, we suggest common RPN(cRPN) to resolve shortcomings of the traditional RPN and show the extensibility of cRPN.
Methods: We suggest cRPN which is based on Cobb-Douglas production function, and represent the various application on weighting risk factors, weighted RPN in a mathematical way, and show the possibility of statistical approach. We also conduct numerical study to examine the difference of the traditional RPN and cRPN as well as the potential application from the analysis on marginal effects of each risk factor.
Results: cRPN successfully integrates previously suggested approaches especially on the relative importance of risk factors and weighting RPN. Moreover, we analyze the effect of corrective actions in terms of econometric analysis using cRPN. Since cRPN is rely on the reliable mathematical model, there would be numerous applications using cRPN such as smart factory based on A.I. techniques.
Conclusion: We propose a reliable mathematical model of RPN based on Cobb-Douglas production function. Our suggested model, cRPN, resolves various shortcomings such as consideration of the relative importance, the effect of combinations among risk factors. In addition, by adopting a reliable mathematical model, quantitative approaches are expected to be applied using cRPN. We find that cRPN can be utilized to the field of industry because it is able to be applied without modifying the entire systems or the conventional actions.

KCI등재

10공공기관의 경영 효율성과 부채수준의 관련성에 관한 연구

저자 : 장지경 ( Jang Ji Kyung ) , 유순미 ( Soonmi Yu )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 50권 1호 발행 연도 : 2022 페이지 : pp. 139-151 (13 pages)

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Purpose: This study aims to delve into the empirical implications in management efficiency by analyzing the relation between management efficiency and debt ratio in public institutions.
Methods: Based on 165 public institutions published in public business information system from 2016 to 2020, Data Envelopment Analysis(DEA) for estimating management efficiency was performed. This study analyzed the relationship between management efficiency and debt ratio using multi-regression analysis. It also examines how the relationship varies depending on the type of public institution.
Results: The results of this study are as follows; We find that there is no significant relation between management efficiency and debt ratio. However, we find that this relationship can be different depending on the type of public institution. Management efficiency is negatively associated with debt ratio for quasi-market type public institutions. This negative relation tends to mitigate for market type public institutions, which suggests that management efficiency may convey differential implications depending on the type of business environment represented by the type of institution.
Conclusion: The overall results suggest that the government needs to due caution in establishing a policy plan to reduce debt by increasing management efficiency, taking the specific business environment, particularly with regard the type of institution.

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