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한국호텔리조트학회> 호텔리조트연구

호텔리조트연구 update

Journal of Hotel & Resort

  • : 한국호텔리조트학회
  • : 사회과학분야  >  경영학
  • : KCI등재
  • :
  • : 연속간행물
  • : 격월
  • : 1598-7760
  • :
  • : 호텔리조트연구(~2005) → 호텔리조트카지노연구(2005~) → 호텔리조트연구(2008~)

수록정보
수록범위 : 1권1호(2003)~21권6호(2022) |수록논문 수 : 1,184
호텔리조트연구
21권6호(2022년 12월) 수록논문
최근 권호 논문
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KCI등재

저자 : 윤성필 ( Yun Seong-pil )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 5-27 (23 pages)

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In this study, a theoretical review was conducted to prove whether social support plays a moderating effect between emotional labor and job burnout of hotel employees, and a research model and two hypotheses were established and empirical analysis was conducted. The population was targeted at hotel employees in Seoul and Gyeonggi-do, and a survey was conducted from July 1 to July 30, 2022. The contents of questionnaire was written by the researcher based on previous studies, and the survey was requested to an online research company, and it was conducted with the help of a panel held by the company using the Google questionnaire platform. After explaining the purpose of the study through the URL link of the questionnaire, the data were collected in a self-written manner through Kakao Talk to the survey subjects. A total of 350 questionnaires were distributed, and 339 questionnaires were collected. Among them, 322 copies were used for empirical analysis, excluding 17 inconsistent or insincere questionnaires. In order to achieve the purpose of this study, frequency analysis, validity and reliability analysis, correlation analysis, and multiple regression analysis were conducted using SPSS 20.0. As a result of testing the presented hypothesis, it was found that the emotional labor of hotel employees had a significant effect on job burnout. Subsequently, as a result of examining whether social support plays a moderating effect between emotional labor and job burnout of hotel employees, it was verified that social support plays a moderating effect by obtaining a significant regression coefficient in the interaction term. In conclusion, the hypothesis presented through the theoretical basis of previous studies was adopted, and academic and practical implications were presented accordingly.

KCI등재

저자 : 이정원 ( Lee Jung-won )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 29-43 (15 pages)

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This study aims to investigate the effect of Hanok stay experience on satisfaction and revisit intention for tourists who have experienced Hanok stay. Data were collected from 175 respondents who had experience of Hanok stay. The survey period was conducted for about 4 weeks from the beginning of September 2022. Analysis of the collected data was performed using SPSS. The analysis results are as follows. First, it was found that the experience of Hanok stay had a significant effect on satisfaction. Second, it was found that the experience of Hanok stay had a significant effect on revisit intention. Third, satisfaction with Hanok stay was found to have a significant effect on revisit intention. Through these research results, implications for the activation of Hanok stay were suggested.

KCI등재

저자 : 황지혜 ( Hwang Jee-hye ) , 김용순 ( Kim Yong-soon )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 45-62 (18 pages)

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This study places the focus on the structural relationships among perceived credibility, perceived usefulness, the adoption of online reviews and purchase intention. For the purpose of this study, I built up both model researches and hypotheses, and then examined the hypotheses. The empirical analysis using SPSS 27.0 was performed. The results are summarized as follows: First, both perceived credibility and perceived usefulness have significant relationships with consumers' adoption of online reviews. Second, perceived credibility and perceived usefulness together increase the likelihood of consumer purchase intention. Third, the adoption of online reviews has a positive impact on consumer purchase intention. Forth, perceived credibility has a positive impact on perceived usefulness. This empirical study can enable managers to better understand the effects of online reviews on consumer purchase behaviors. Finally I suggested the summary, the implications and the limitations of the research results with the future tasks.

KCI등재

저자 : 박경연 ( Park Kyung-yeon )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 63-76 (14 pages)

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This article introduces K-Move project(Government funded support program related to overseas employment) and finds out how to improve the current project. It covers an overall review of the K-Move project from its background, purpose and current development status. Also this article tries to find out how to improve the project, dealing with practical issues. In order to achieve the purpose of the article, carefully selected focus group interview has been conducted with 6 experts from the hotel operation fields and university professors who have participated in K-Move project as a trainer. Based on an analysis of the interview, the improvement proposals for the K-Move project are suggested including provision of customized job information and support from a long-term perspective. Also how to strengthen participants' global competency are suggested including intensive language training and prevention of dropout.

KCI등재

저자 : 박영기 ( Park Young-ki ) , 김민준 ( Kim Min-jun )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 77-94 (18 pages)

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The purpose of this study is to strengthen the competitiveness of the hotel industry by presenting alternatives to improve the work-life balance(WLB) of hotel staff and maximize the capabilities of human resources in order to achieve successful innovation in the crisis of the hotel industry caused by COVID-19. I would like to suggest a plan. The sample consisted of employees working in a 5-star hotel located in the Seoul area. It was conducted using online survey. The survey period was conducted for one month from July 25 to August 20, 2022. A total of 259 copies of the questionnaire were collected of which 253 copies were analyzed excluding 6 inconsistent copies. For the collected data, SPSS 23.0 statistical program was used and frequency analysis, reliability analysis, and multiple regression analysis were performed. As a result of the analysis first, the hotel staff's work life balance(WLB), that is work environment, self-development, salary, vacation, and colleague relationship were found to statistically affect job enthusiasm, self-efficacy and job performance. Second, it was found that job enthusiasm affects job performance and self-efficacy affects job performance. As for the academic implications unlike the work-life balance topic dealt with in the existing social sciences the analysis of work-life balance for the hotel industry can be differentiated from existing studies. The quality improvement of the hotel can be said to be an analysis that presents an alternative considering the work-life balance of hotel staff.

KCI등재

저자 : 채신석 ( Chae Sin-suk )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 95-115 (21 pages)

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The effort-reward imbalance(ERI) model is a theoretical model of a psychosocial work environment with adverse effects on health and well-being that focuses on a mismatch between high efforts spent and low rewards received at work. the aim of this research was to investigate the effort-reward imbalance as it was perceived by hotel employees and to examine the effects of the self efficacy, work value and turnover intention. Data were collected from hotel employees at 11 five star hotels in Seoul. A total of 211 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS (26.0) and AMOS (26.0). The results of the analysis showed that perceived effort-reward imbalance had significant effect on work value and turnover intention but self efficacy did not. The results indicated that self efficacy had nonsignificant effect on turnover intention. Also the results indicated that work value had significant effect on turnover intention. Practical implications and limitation of the study are discussed within.

KCI등재

저자 : 원영래 ( Won Young-rae ) , 유승동 ( Yoo Seung-dong ) , 전은정 ( Jeon Eun-jeong )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 117-141 (25 pages)

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This study aims to provide basic data for effective human resource management strategies of resort and hotel organizations by examining the impact relationship between Job Enthusiasm, Learning Agility to learn new knowledge and skills, and Change Commitment to support organizational change. In order to verify the hypothesis, 312 respondents from the mobile (Google) questionnaire were secured to the members of resorts and hotels in Gangwon and Gyeonggi, and SPSS 24 and AMOS 22.0 were used to verify the overall structural model, and as a result of the study, First, it was found that Job Enthusiasm had a positive (+) effect on Learning Agility, and members with high Job Enthusiasm were active in learning new challenging experiences. The second Job Enthusiasm was found to have a positive (+) effect on Change Commitment, and members with high Job Enthusiasm were found to be active in supporting organizational change. Third, Learning Agility was found to have a positive (+) effect on Emotional Change Commitment and Normative Change Commitment, but it was confirmed that it was not significant for Continuous Commitment. Fourth, Organizational Agility was found to be statistically insignificant as a result of verifying the moderating effect of strengthening the influence relationship between Job Enthusiasm and Learning Agility and the influence relationship between Job Enthusiasm and Change Commitment. From these findings, it can be found that members with high Job Enthusiasm and Learning Agility support organizational change, so the organization theoretically supports the practical validity of managing potential prior factors to secure members with strong job enthusiasm in terms of human management.

KCI등재

저자 : 천덕희 ( Cheon Deok-hee ) , 라일로 ( Karshieva Laylo ) , 정병웅 ( Chung Byung-woong )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 143-162 (20 pages)

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The purpose of this study was to empirically study the effect of occupational calling on psychological ownership, job engagement, and customer orientation targeting travel industry employees. The sample for the empirical study of this study was targeted at customer service employees working at five outbound travel agencies in Seoul, and a face-to-face survey was conducted from June 27 to July 1, 2022. And 212 questionnaires were used for empirical analysis. As a result of the factor analysis, occupational calling was classified into pro-social values, life purpose and meaning, and transcendental calling. The hypothesis test result, it was found that pro-social value among the constituent factors of occupational calling had a significant effect on psychological ownership, but transcendental calling, life purpose and meaning had no significant effect. Also, life purpose and meaning, pro-social values were found to have a significant effect on job engagement, but transcendental calling did not have a significant effect. In addition, psychological ownership was found to have a significant effect on job engagement and customer orientation, and job engagement had a significant effect on customer orientation.

KCI등재

저자 : 김수정 ( Kim Su-jeong )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 163-186 (24 pages)

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This study is focused on figuring out the Metaverse utilization by the domestic tourism industry and suggesting the effective management way. To accomplish the study purpose, the case studies were conducted according to the business type of a hotel, a travel, a food service, MICE and a theme park. The used variables were a metaverse type, a metaverse platform type, a metaverse characteristic and a gamification factor. Firstly it was founded that the characteristic factors of metaverse contents were not good enough in case of hotels, MICE and food service establishments but various in case of theme parks. So many users visited to the metaverse contents of theme parks. Secondly it was discovered that the metaverse contents related to the travel were developed not by the travel agencies but by the public organizations. Therefore the travel agencies should consider making the metaverse contents to cope with fluctuating market. It is not an option for tourism firms to supply the guests with the untact service anymore. So the managers should consider utilizing metaverse to make their business prosper consistently. And also the government should give them the financial supports.

KCI등재

저자 : 손수진 ( Sohn Soo-jin )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 6호 발행 연도 : 2022 페이지 : pp. 187-203 (17 pages)

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This study objectively looks back on the current situation of barrier-free tourism from the perspective of rethinking tourism after COVID-19 and the purpose is to provide an opportunity to revise for the better or establish a new strategy. First, barrier-free tourism cannot be activated only by the government's efforts. In order to create a successful tourist destination, organic cooperation of all citizens, social service organizations, companies, and government groups in the local community is essential. Second, the active participation of vulnerable groups such as the disabled, pregnant women, and infants must be premised on the barrier-free tourism creation process. In order to accurately identify what they want and actively accept their opinions to improve them, their active participation should be encouraged. Third, for the promotion and growth of sustainable barrier-free tourism, it is necessary to establish midto long-term goals and visions, not ending with a one-time or short-term plan. In addition, develop and implement a systematic system, and the continuation of campaigns and education is of paramount importance. Finally, In order to grow into inclusive tourism, it is necessary to expand facilities considering not only physical disabilities, but also more diverse groups such as hearing impaired, families with infants and young children, and the elderly. This study has limitations in that it did not collect expert opinions or conduct empirical analysis centering on the subjects. In the future, it is required to develop evaluation indicators for the growth of inclusive tourism and to improve the quality of barrier-free tourism through objective analysis results.

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