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한국호텔리조트학회> 호텔리조트연구

호텔리조트연구 update

Journal of Hotel & Resort

  • : 한국호텔리조트학회
  • : 사회과학분야  >  경영학
  • : KCI등재
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  • : 연속간행물
  • : 격월
  • : 1598-7760
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  • : 호텔리조트연구(~2005) → 호텔리조트카지노연구(2005~) → 호텔리조트연구(2008~)

수록정보
수록범위 : 1권1호(2003)~21권2호(2022) |수록논문 수 : 1,101
호텔리조트연구
21권2호(2022년 04월) 수록논문
최근 권호 논문
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KCI등재

1호텔기업 구성원의 팔로워십, 리더-구성원 교환관계(LMX), 조직몰입, 이직의도 간의 구조적 관계에 관한 연구

저자 : 박종철 ( Park Jong-chul ) , 심순철 ( Sim Soon-chul )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 5-23 (19 pages)

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The purpose of this study is to investigate the structural relationships of followership and leader-member exchange, organizational commitment, turnover intention in the hotel industry. In order to achieve the study goal, a field survey was conducted on the staff of luxury hotel in the Seoul. To analyse the data, frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis were performed. The results of this study can be summarized as follows: First, the followership have a positive effect on the degree of leader-member exchange of hotel staff. Second, the followership have a positive effect on the organizational commitment of hotel staff. Third, the followership have a positive effect on the turnover intention of hotel staff. Fourth, the leader-member exchange have a positive effect on the organizational commitment of hotel staff. Fifth, the leader-member exchange have a negative effect on the turnover intention of hotel staff. The findings suggest that the improvement of followership and the degree of leader-member exchange increase the organizational commitment and lower turnover intention of hotel staff.

KCI등재

2조직정치지각, 조직침묵, 조직냉소주의 간 관계연구 - 호텔기업을 중심으로 -

저자 : 문정남 ( Moon Jung-nam )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 25-43 (19 pages)

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This study intends to provide new implications in terms of hotel corporate human resource management and organizational management by identifying the structural relationships among organizational politics, organizational silence, and organizational cynicism perceived by organizational members in hotel companies. To achieve the purpose of this study, Total 225 survey questionnaires were distributed among the employees who are working for 5 star hotels from 29th Nov, 2021 to 18th Dec, 2021. Due to the reliability of data, 11 samples were discarded and 214 samples were put to actual analysis. In order to accomplish the purpose of the study, the researcher conducted and analyzed by using SPSS Ver. 22.0 statistics package. The results of the study were as follows. First, the Perceptions of Organizational Politics had significantly positive effect on Organizational Silence. Secondly, Organizational Silence had significant effect on Organizational Cynicism. Lastly, the Perceptions of Organizational Politics which are consist of general political behavior, pay and promotion policies had significantly positively effect on Organizational Cynicism. In order to prevent negative consequence from organizational silence, hotel companies redesign organizational goals based on the organization's operating philosophy and core values, and strengthen communication channels with organizational members to conduct tangible and intangible organizational political behavior. It is necessary to prevent organizational cynicism through regular management.

KCI등재

3호텔 워케이션의 이용 활성화를 위한 탐색적 연구 - 텍스트 마이닝과 의미연결망 분석을 중심으로 -

저자 : 조윤희 ( Cho Yoon-hee )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 45-59 (15 pages)

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Telecommuting work is expanding due to COVID-19. Workation is a new type of work for workers who are well-suited to these non-face-to-face remote work trends. The purpose of this study is to identify the awareness of hotel workation and suggesting plan to revitalize hotel workation. A total of 3,663s were collected through Naver, Daum, and Google, and through the text mining process, the final 60 were selected for analysis. As a result, first, various keywords recognized by hotel workation such as 'work', 'vacation', 'trip', 'Jeju', 'task', 'people', 'trend', 'region', 'progress', 'Gangwondo', 'various', 'work from home', 'rest', 'resort', 'space', 'tourism', 'site' were extracted. Second, as the result of CONCOR analysis, a total of 4 groups were formed. Through text mining and semantic network analysis results, we suggested ways to activate hotel workation and academic and practical implications.

KCI등재

4코로나 19로 인한 호텔 종사원의 직무스트레스가 소진과 이직의도에 미치는 영향 연구 - 서울지역 5성급 호텔을 중심으로 -

저자 : 서정운 ( Seo Jung-woon )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 61-75 (15 pages)

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The purpose of this study is to analyze the job stress in the situation caused by COVID 19 and to investigate the effect of job stress on burnout and turnover intention of hotel employee. This study was conducted from February 1 to February 11, 2021, targeting hotel employees who work at 5-star luxury hotels in Seoul. The survey was presented online due to the COVID 19 situation and a total of 330 questionnaires were collected, and 302 responses were finally used for data analysis. The collected data were analyzed using SPSS 26.0 and AMOS 26.0 programs and confirmatory factor analysis and path analysis were performed to verify descriptive analysis, correlation analysis, validity and reliability. As a result, it was found that overwork, physical discomfort and behavioral bias among the factors affecting burnout in the Covid 19 situation had significant effects but the effect of work pressure on burnout was rejected in insignificant results. On the other hand, burnout derived significant results on turnover intention. The summary of the research is that, in the serious situation of the hotel industry due to the current Covid 19, hotel employees work despite strong work pressure due to job instability such as layoff. Through this study, it can be seen that hotel management needs to develop a trust program to restore trust with hotel employees who are currently in the Corona Blue state for procuring talented employees and for continuous hotel management.

KCI등재

5호텔 종사원의 셀프리더십이 자기효능감과 직무성과에 미치는 영향에 관한 연구

저자 : 김호준 ( Kim Ho-joon ) , 이근수 ( Lee Geun Soo )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 77-90 (14 pages)

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The purpose of this study is to investigate the effect of hotel employees' self-leadership on self-efficacy and job performance. This study was conducted on employees currently working in 4 or 5 star hotels in downtown Seoul, and 285 people were selected as a sample, excluding bad data. As a result of testing through linear regression, it was found that self-leadership had a positive (+) effect on self-efficacy and job performance, and self-efficacy had a positive (+) effect on job performance. Through this, theoretical and practical implications were derived that it is important for hotel companies to maximize the ability of employees to think and make decisions on their own, solve problems on their own, and perform them as much as possible. However, this study was conducted for 4 or 5 star hotels in downtown Seoul, and there is a limitation in the lack of diversity in the detailed factors of self-service, so additional research is needed.

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The purpose of this study was to application of the UTAUT examine the effect of customer's acceptance of technology-based self-service in hotel companies on attitude and intention to use. In addition, it is to understand the moderating effect of attitude in the relationship between UTAUT's influence on intention to use. In order to achieve the purpose of this study, the study was conducted by establishing a hypothesis through precedent studies and verifying the hypothesis through empirical testing. Survey data were collected form 295 hotel customers. As a result of the hypothesis test, it was identified that among the factors constituting UTAUT, performance expectancy, facilitation condition, and effort expectancy affect attitudes. Attitude was found to affect intention to use. And the mediating effect of attitude was identified in the effect of performance expectations and facilitation conditions on intention to use. Based on these results, this study provides ways to increase the attitude and intention to use TBSS in hotel companies.

KCI등재

7공감 리더십에 따른 호텔 종사원의 조직애착이 직무헌신행동에 미치는 영향 - 5성급호텔 조리부서를 중심으로 -

저자 : 이동철 ( Lee Dong-cheul ) , 박동연 ( Park Dong-yeon ) , 신동진 ( Shin Dong-jin )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 109-126 (18 pages)

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The purpose of this study was to identify the relationship between empathy leadership and organizational attachment as a result variable of organizational commitment in the hotel culinary department and conduct empirical studies on the role of empathy leadership and organizational attachment. The data were collected from employees who work in culinary department at a 5-star franchise hotel and Local hotel located in the Seoul metropolitan area. Because it is difficult to conduct a survey through face-to-face contact with employees due to the COVID-19 pandemic, the online survey was conducted from February 1 to February 28, 2020. A total of 330 questionnaires through online were distributed and 268 employees completed the survey. Of the 268 returned responses, 27 responses were not usable due to missing information. Thus, a total of 241 responses were used for analysis. The study results, First, it has been shown that the empathy leadership of culinary department in hotel companies has a significant positive impact on the organizational attachment. Second, it has been shown that organizational attachment has a positive effect on organizational commitment. Third, empathy leadership of hotel companies' culinary department has a positive impact organizational commitment. Fourth, organizational attachment has a positive (+) mediating effect in the relationship between empathy leadership and organizational commitment in culinary department.

KCI등재

8코로나19에 따른 호텔의 비대면 서비스품질과 방역활동이 고객만족 및 행동의도에 미치는 영향

저자 : 유양호 ( Yoo Yang-ho )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 127-144 (18 pages)

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In the hotel industry, non face-to-face services have developed due to COVID-19 and attracting more attention day by day, and quarantine hygiene activities have worked indispensable critical factors in hotel management. Accordingly, this study was to verify the effects of the hotel non face-to-face service quality and quarantine hygiene activities on the customer satisfaction and behavior intention. Samples for the questionnaire survey were set only for customers who used specific hotels located in Seoul and Gwangju·Jeonnam, and 245 copies of the questionnaires distributed from February 21 to March 5, 2022 were utilized for empirical analysis. When all the studies were combined, first, this study has found out that non face-to-face service quality and quarantine hygiene activity had positive effect on the customer satisfaction and behavior intention, and second, this study has shown that the customer satisfaction had positive effect on the behavior intention. Based on such research findings, this study was to suggest various approaches to enhance hotel non face-to-face service quality and as well as to provide practical implications on establishment of hotel quarantine system and strategy.

KCI등재

9호텔의 연출서비스가 구성원들이 느끼는 이미지 및 직무만족에 미치는 영향

저자 : 김다정 ( Kim Da-jeong ) , 최정환 ( Choi Jeong-hwan )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 145-161 (17 pages)

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The purpose of this study is to provide basic information about the efficient management of hotel companies by analyzing the effects of hotel presentation services on member image and job satisfaction. The subject of the study was a statistical analysis of factor analysis, reliability analysis, correlation analysis, and regression analysis were performed based on a total of 192 questionnaires collected from managers working in hotels in the metropolitan area. The results of the study are as follows. First, presentation service has a significant positive effect on brand image. Second, member image has a positive significant effect on job satisfaction. Third, presentation service has a significant positive impact on job satisfaction. The results of the analysis show presentation service have a significant positive effect on member image and job satisfaction. Based on the research results, this study is expected to provide and establish basic information and suggest directions and strategic plan management contribute to the development of the hotel industry.

KCI등재

10비대면 IC-PBL 방법을 적용한 환대산업창업 수업의 학습효과 연구 - 진단평가 및 FGI 분석 -

저자 : 이승훈 ( Lee Seung-hun )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 2호 발행 연도 : 2022 페이지 : pp. 163-185 (23 pages)

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Due to the recent COVID-19 pandemic, non-face-to-face classes are being conducted throughout university education. The purpose of this study was to diagnose and analyze the effect and perception of class based on non-face-to-face IC-PBL. For this purpose, in this study, a mixed methods study was conducted that linked quantitative research through questionnaire diagnosis and qualitative research through online FGI to students in the hospitality industry startup class. As a result of the study, first, reinforcement of rapport between students in non-face-to-face IC-PBL classes was found to be a priority element that needs improvement. Second, it is necessary to develop a complementary teaching method to improve the efficiency and performance of non-face-to-face classes. Third, it is necessary to strengthen institutional support and cooperate with external stakeholders in order to participate and spread the effect of PBL classes. The results of this study are expected to serve as a reference for the advancement of non-face-to-face IC-PBL classes related to tourism in the future.

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