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한국호텔리조트학회> 호텔리조트연구

호텔리조트연구 update

Journal of Hotel & Resort

  • : 한국호텔리조트학회
  • : 사회과학분야  >  경영학
  • : KCI등재
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  • : 연속간행물
  • : 격월
  • : 1598-7760
  • :
  • : 호텔리조트연구(~2005) → 호텔리조트카지노연구(2005~) → 호텔리조트연구(2008~)

수록정보
수록범위 : 1권1호(2003)~21권5호(2022) |수록논문 수 : 1,166
호텔리조트연구
21권5호(2022년 10월) 수록논문
최근 권호 논문
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KCI등재

저자 : 박종철 ( Park Jong-chul ) , 최현정 ( Choi Hyun-jung )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 5-21 (17 pages)

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The purpose of this study is to test the structural relationships of customer incivility, emotional dissonance, burnout and turnover intention in the hotel industry. To accomplish the study goals, a field survey was conducted with the employees of deluxe hotels in Seoul area. The statistical tools to be undertaken in this research were frequency analysis, correlation analysis, confirmatory factor analysis and covariance analysis using the statistical package of SPSS(12.0) and AMOS(6.0). The results of this study could be summarized as follows; First, the customer incivility (the language and physical violence, destructive behavior, bad credit behavior) had a positive effect on the level of hotel employees' emotional dissonance. Second, the customer incivility (the language and physical violence, destructive behavior, bad credit behavior) positively affected the level of hotel employees' burnout. Third, the customer incivility (the bad credit behavior) showed a positive effect on the level of hotel employees' turnover intention. Fourth, emotional dissonance significantly enhanced employees' burnout. Fifth, emotional dissonance had a positive effect on employees' turnover intention. In the last chapter, the paper concludes with discussions and the managerial implications for the effective personnel policies.

KCI등재

저자 : 김하림 ( Kim Harim ) , 한진수 ( Han Jinsu ) , 안소영 ( An Soyoung )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 23-41 (19 pages)

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The purpose of this study was to provide the Effect of Satisfaction with Hotel non-face-to-face services on relationship continuity intention. Non-face-to-face services are also increasing in the hotel industry. In addition, this study derived results by conducting demographic difference analysis. As a result, all of the hypotheses of this study were found to be significant. Hotel non-face-to-face service quality, customer satisfaction, and relationship continuity intention all have a positive influence. The demographic T-TEST and ANOVA of the survey subjects were conducted to find out the differences according to characteristics. Based on previous studies that show that customer expectations and performance have a direct effect on customer satisfaction, an expanded EDT(Expectation- Disconfirmation Theory) was used. Therefore, this study provides academic and practical implications for hotel non-face-to-face service quality. For the purpose of this study, empirical analysis using SPSS was performed.

KCI등재

저자 : 이윤재 ( Lee Yun-jae ) , 김남곤 ( Kim Nam-gon ) , 신동진 ( Shin Dong-jin )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 43-60 (18 pages)

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This study aims to verify the influence of employees' perception of their leader's fun leadership on rapport, emotional response and service behavior in the context of hotel organizations to present practical implications related to fun leadership. This study posited six research hypotheses based on relative literature, also established a research model with the six hypotheses. In addition, data obtained from 395 hotel employees working at five-star hotels in Seoul and the metropolitan area was used to test the postulated six hypotheses and the research model. The findings of this study, first, leaders' fun leadership in hotel companies has a positive and significant impact on rapport. Second, the study found that leaders' fun leadership positively and significantly influences emotional response. Third, the study found that leaders' fun leadership positively and significantly influences service behavior. Fourth, rapport positively and significantly affects emotional response. Fifth, rapport positively and significantly affects service behavior. Sixth, emotional response positively and significantly affects service behavior. The current study contributes to advancement of the hospitality, presenting the significant findings that fun leadership plays a crucial role in the human resources management for hotel organizations.

KCI등재

저자 : 임소이 ( Lim So-yi ) , 서원석 ( Seo Won-seok )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 61-79 (19 pages)

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This study proposes a measure of value innovation culture for rapidly changing hotel organizations and conducts a study on how organizations with such organizational culture affect knowledge sharing and service innovation behavior. Therefore, this study summarized the theoretical background of value innovation, organizational culture, definition of value innovation culture, and value innovation culture, and selected Khanapuri's 'Framework to assess Value Innovation Potential of organization' and set the measurement items as two sub-items. In addition, through a theoretical review of knowledge sharing and service innovation behavior, the hypothesis was clearly defined and a research model was established to conduct a survey. As a result, members of an organization with a culture of value innovation are determined to constantly try to reach a consensus on innovative ideas, modify and supplement new ideas to work, try to share job information or knowledge within the hotel, and find new skills, tools, and intentions. Based on these research results, the direction of research tasks for future research was suggested along with theoretical and practical implications.

KCI등재

저자 : 한종헌 ( Han Jong-hun ) , 서정운 ( Seo Jung-woon )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 81-97 (17 pages)

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The purpose of this study is to verify the effective relationship between brand equity and relationship orientation of hotel's ESG (Environment, Social, Governance) management acknowledged by consumer since ESG management was recently emphasized in global. An online survey was conducted to guests who stayed at a five-star hotel. A total of 261 questionnaires were used for statical analysis by SPSS v.23 and AMOS v.23. The summary of results from this investigation is as follows. First, it was found out that hotel's ESG management positively affected perceived quality. Second, the hotel's ESG management was partially supported as the governance didn't affect brand recognition. Third, the hotel's ESG management was partially supported as the governance didn't have positive influence on brand image. Forth, hotel's ESG management didn't affect the relationship orientation as all of them were not supported. Fifth, it was analyzed that the brand equity was a mediating effect between hotel's ESG management and relationship orientation. This paper proposed an implication of brand equity and relationship orientation in hotel ESG management based on the research results.

KCI등재

저자 : 문정남 ( Moon Jung-nam )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 99-117 (19 pages)

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The purpose of this study was to investigate the relationship among Family-Friendly Organizational Culture, Work-Family Conflict and Burnout. For the purpose of study, 220 survey questionnaires were distributed among employees who are working for 5-Star Hotel in Busan area from 1st July, 2022 to 31th July, 2022. Due to the reliability of data, 17 samples were discarded and 203 samples were put to actual analysis. In order to accomplish the purpose of the study, the researcher conducted and analyzed by using SPSS Ver. 22.0 statistics package. The results of the study are as follows. First, Family-Friendly Organizational Culture which are consist of organizational time demands perceived career consequences managerial supports had significantly negative effects on work-family conflict and burnout. Second, Work-Family Conflict had significantly positive effects on burnout. This study shows that if a hotel company implements various family-friendly systems to maintain the work-life balance of its employees establishes a flexible working system so that employees can freely use it, and provides active support from supervisors and other organizations, Experience will reduce work-family conflict and burnout and increase work performance. For this, the introduction and implementation of the family-friendly system is important, but it is to form a consensus that the members of the organization are not affected by any negative effects in using the family-friendly system and to encourage them to actively use the system.

KCI등재

저자 : 신재원 ( Shin Jaewon ) , 김동휘 ( Kim Donghwi )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 119-137 (19 pages)

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The purpose of this study is to investigate the relationship among sharing accommodation's selective attributes, positive emotion and behavior intention. To perform this study, total 240 questionnaire were distributed to tourists who had experienced sharing accommodation dated from May 15th to June 15th. Unusable data were excluded, 204 usable responses were obtained for empirical analysis. For the study structure, selective attributes of sharing accommodation was divided with economy, accessibility, authenticity, convenient facilities. Positive emotion and behavior intention were sing factor. The results have shown as follows: Hypothesis 1, among selective attributes of sharing accommodation, all factors have a positive effect on positive emotion. Hypothesis 2, positive emotion of tourist has a positive effect on behavior intention. Hypothesis 3, among selective attributes of sharing accommodation, accessibility, authenticity and convenience facility have a positive effect on behavior intention. This study results has found that managing selective attributes of sharing accommodation is competitive marketing strategy for industry.

KCI등재

저자 : 전정아 ( Jeon Jeong-ah )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 139-161 (23 pages)

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The purpose of this study is to investigate the effect of camping site selection factors on camping constraints. In addition, the factors influencing camping constraints on the continuous behavioral intention of campers were identified. In addition, the adjustment effect of auto camping and car camping is identified. To this end, 314 camping users were analyzed using SPSS and AMOS analysis tools. As a result of the study, it was investigated that the camping site selection factor did not significantly affect the physical constraint factor. However, among the factors for selecting campsites, the remaining three factors excluding the environment were found to have a significant effect on external constraints. In addition, it was investigated that camping constraints had a significant effect on the continuous behavioral intention of campers. In addition, a difference test was conducted on the moderating effect between the camping type of auto camping site and car camping. As a result of the study, since the result value of 28.134 (df=15) is greater than the standard value of 25.00 (df=15), it may be said that there is a control effect. Therefore, it can be said that the relationship between the selection factor of the camping site, the camping restriction factor, and the continuous behavioral intention of the campers varies depending on the camping type of auto camping and car camping. Through this study, we intend to examine new trends in the camping industry and continue positive changes.

KCI등재

저자 : 이상민 ( Lee Sang-min ) , 우서련 ( Woo Seo-ryeon ) , 박수지 ( Park Su-ji ) , 이원석 ( Lee Won-seok )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 163-179 (17 pages)

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The purpose of this study was to analyze the priority and strategic direction of Mokpo's sustainable tourism development by vitalizing Tourism Hub City as Mokpo, Jeollanam Province, was selected as the target site for the Tourism Hub Cities Development Project. For this purpose, the A'WOT analysis technique, which proved the ease of deriving priorities and strategies was used. As a result, specific factors were analyzed as important priorities in sustainable tourism development through vitalization of Mokpo's Tourism Hub City. Therefore, specific strategies are needed to vitalize sustainable tourism in Mokpo based on the Tourism Hub City. The academic significance of this study is that it presented priorities and strategies using the A'WOT methodology, which is different from previous studies related to tourism development and Tourism Hub City Project in Mokpo. Based on this study, Mokpo's successful growth as Tourism Hub City and sustainable tourism development can be basis.

KCI등재

저자 : 이명구 ( Lee Myoung Goo )

발행기관 : 한국호텔리조트학회 간행물 : 호텔리조트연구 21권 5호 발행 연도 : 2022 페이지 : pp. 181-197 (17 pages)

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This study empirically verified the causal relationship that healing, family, natural, and deviant motives have on LOHAS values, LOHAS image, and tourism behavioral intentions as LOHAS tourism motives in rural tourism. It suggests useful implications for LOHAS tourism in rural tourism. From June 5 to June 20, 2022, a total of 400 copies were distributed and 377 copies were recovered. Factor analysis and reliability verification were performed using SPSS 23.0 and AMOS 23.0 for 369 copies for which statistical analysis was possible. Structural analysis of covariance was performed to verify the proposed research hypothesis. The hypothesis test results of the study are summarized as follows. First, healing motives, natural motives, family motives, and deviant motives were found to have a significant effect on LOHAS values. Second, healing motive and family motive were found to have a significant effect on LOHAS image. However, it was found that natural motive and deviant motive did not have a significant effect on LOHAS image. Third, healing motives and natural motives were found to have a significant effect on tourism behavior intention. However, it was found that family motives and deviant motives did not have a significant effect on tourism behavior intention. Finally, it was analyzed that the LOHAS value did not have a significant effect on the LOHAS image.

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