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한국생산성학회> 생산성논집(구 생산성연구)

생산성논집(구 생산성연구) update

Productivity Review

  • : 한국생산성학회
  • : 사회과학분야  >  경영학
  • : KCI등재
  • :
  • : 연속간행물
  • : 계간
  • : 1225-3553
  • :
  • : 생산성연구(~1997) → 생산성논집(1997~)

수록정보
수록범위 : 1권0호(1987)~36권1호(2022) |수록논문 수 : 1,238
생산성논집(구 생산성연구)
36권1호(2022년 03월) 수록논문
최근 권호 논문
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KCI등재

1조직몰입이 비윤리적 친조직행동에 미치는 영향 : 집단주의 성향과 조직신뢰를 중심으로

저자 : 김효민 ( Hyomin Kim ) , 서유미 ( Yumi Seo ) , 류준열 ( Joon Yeol Lew )

발행기관 : 한국생산성학회 간행물 : 생산성논집(구 생산성연구) 36권 1호 발행 연도 : 2022 페이지 : pp. 5-44 (40 pages)

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The ethical aspect of business operation has gone beyond being merely desirable, and it has become an essential factor for the competitive advantage of companies. Leaders also make efforts to increase commitment and enthusiasm of employees for the organization. However, the employee's psychological attachment to the organization may become another factor of unethical behaviors in the organization. Unethical pro-organizational behavior(UPB) refers to unethical behaviors conducted by employees to potentially benefit the organization. Despite benign motivation on the employee-side, this type of unethical behavior could be also the threat to corporate reputation in the long run. In order to clarify these dynamics between organizational commitment and unethical behaviors, it is necessary to study closely unethical pro-organization behavior which is based on complex motives of members.
The purpose of this study is to understand the nature of unethical pro-organizational behaviors by examining the mechanism through which individual employees engage in such behaviors. Specifically, we examined the effect of organizational commitment on unethical pro-organizational behavior based on the social exchange theory. In addition, we studied the role of individual level collectivism by examining the direct effect and the moderating effect of collectivism propensity in the relationship between organizational commitment and unethical pro-organizational behavior. As individual's differing level of collectivism can have a great influence on unethical pro-organization behavior which is considered as extra-role behavior, we closely examined the effects of individual level collectivism by testing differential effects of five sub-dimensions of collectivism propensity. Lastly, we tried to understand whether organizational trust can moderate the relationship between organizational commitment and unethical organization pro-behavior. In order to achieve these purposes, hypotheses were set up based on the existing literature and theories.
The results of the empirical analysis using survey data from 186 employees showed that organizational commitment has a statistically significant effect on unethical pro-organizational behavior. In addition, among the sub-collectivism dimensions, collectivism 3 (preferred) and collectivism 4 (sacrifice) show direct and significant direct effects on unethical pro-organizational behavior, but no moderating effect. Finally, organizational trust shows a significant and negative moderating effect on the relationship between organizational commitment and unethical organization behavior contrary to the hypothesized direction.
This study extends the study of unethical pro-organizational behavior by diversifying antecedent variables such as individual level collectivism and moderating variables such as organizational trust. It also provides deeper understanding of unethical pro-organizational behavior and necessary human resource management policies on preventive measures of unethical behavior in order to achieve corporate ethics management goals. Theoretical and practical implications are further discussed as well as future research directions.

KCI등재

2Market-to-book production efficiency and future stock performance

저자 : 이규석 ( Kyuseok Lee ) , 김수현 ( Soo-hyun Kim )

발행기관 : 한국생산성학회 간행물 : 생산성논집(구 생산성연구) 36권 1호 발행 연도 : 2022 페이지 : pp. 45-70 (26 pages)

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Market-to-book ratios, such as the market-to-book equity ratio, are known to explain average stock returns. Such ratios, however, do not incorporate cross-firm differences in the input-output structure employed to generate a firm's market and book outputs. In this paper, we propose a version of the market-to-book ratio based on the production efficiency which considers cross-firm differences in the input-output structure, and investigate its relationship with future stock returns. Specifically, we use the industry-wise rank difference between a firm's sales-oriented and market value-oriented efficiency scores based on the data envelopment analysis technique. Using US data from 1980 to 2015, we find that firms with high (low) sales-oriented and low (high) market value-oriented efficiency scores have the best (worst) future stock returns. A long/short equity investment strategy based on the rank difference generates significantly positive returns and outperforms long/short strategies based on either the sales-oriented or market value-oriented efficiency score or the market-to-book equity ratio. The profitability of the strategy remains significant across most industries and robust to controlling for common risk and momentum factors, to sub-period analyses, and to several alternative ways of measuring the efficiency scores. Taken together, the findings suggest that such a market-to-book ratio based on the production efficiency provides valuable insights into the risks and opportunities faced by a firm.

KCI등재

3고객 요구에 대한 방해요인 평가가 직무열의와 적응판매행동에 미치는 영향 연구 : 고객지향성·판매지향성의 조절효과

저자 : 신진호 ( Jin-ho Shin ) , 유재원 ( Jae-won Yoo )

발행기관 : 한국생산성학회 간행물 : 생산성논집(구 생산성연구) 36권 1호 발행 연도 : 2022 페이지 : pp. 71-110 (40 pages)

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This paper aims to identify the influence of customer demand on the adaptive selling of department store employees based on the job demand and resource(JD-R) model. Store managers consider front-line employees as one of the important resources to obtain a competitive advantage. It is because employees contribute greatly to securing new customers and loyal customers when they interact with customers.
Customers sometimes, however, ask the salespeople for excessive demand and use insulting words toward the salesperson. Negative experience from customers makes salesperson get stressed, emotionally exhausted. The JD-R model well explains the relationship between employees' burnout and job engagement. Based on the JD-R model, the authors try to check the effect of customers' hindrance requirements on work engagement and adaptive selling. In addition, this study examines customer(selling) orientation as a moderating variable that mitigates(reinforces) the negative effect of customer demand on employees' work engagement.
Salespeople must respond to customer requests. According to the JD-R model, customers' excessive and diverse requests can be a demanding factor for salespeople. For employees, customer demands naturally lead to negative job outcomes because they create tension or emotional burnout. When salespeople perceive customer needs as barriers or obstacles, they experience negative emotions. Job resources, however, alleviate these negative impacts. Intrinsic motivation of salespeople such as customer orientation helps to reduce role conflict and manage task pressure. Customer-oriented employees are interested in learning about their customers and providing optimal solutions to them. Since encounters play a key role in delivering value by interacting with customers, customer orientation can be considered as a job resource that enhances employees' work engagement. Selling orientation, on the other hand, reinforces the negative impact of customer requests on work engagement. As an opposite concept of customer orientation, selling orientation focuses on sales performance, not customers' well-being or needs. It means that sales-oriented employees tend to maximize their short-term profits through sales activities. If employees who value short-term goals are required to handle hindrance demands from customers, they will focus only on the given situation. Therefore, rather than feeling enthusiasm, dedication, or a positive sense of achievement for the job, they will focus on completing the task in front of them. It means that the negative impact of customer requests on work engagement will be stronger.
Numerous studies claim that work engagement is associated with positive job performance. Employees with high work engagement showed higher in-role and extra-role behaviors than employees who did not. In other words, salespeople with high work engagement not only do the assigned work but also care for customer needs and change sales behavior while interacting with customers.
For this study, salespeople working in department stores in South Korea were asked to participate in the survey. Hypotheses were tested based on 437 responses using SmartPLS and SPSS. It is found that customer's hindrance requests negatively influence employee's work engagement, and consequently weaken the adaptive selling. Customer orientation, however, alleviates the negative impacts of hindrance requests on work engagement, while selling orientation intensifies.
This study suggests the following academic and practical implications. First, this study broadens the understanding of the JD-R model. In previous studies, sales orientation was considered as a positive moderator. However, this study covered that when employees face a negative situation, their selling orientation worsens the negative impact of customer requests on work engagement. Second, the authors suggest store managers should support and take measures to support salespeople being treated unfairly by customers. It is undeniable that salespeople are crucial resources for the organization. Since customer demands can harm employees, timely support and response must be prepared. This will not only improve the individual salesperson's performance but also the company's performance. Third, education to improve customer orientation should be conducted. Customer orientation was found to be a factor that mitigates the negative influence from customers. Although hiring employees with customer-oriented attitudes is important, education and support are needed for existing employees.

KCI등재

4기술기반 창업 기업의 기업가 역량과 생산성 성과의 관계에 관한 연구

저자 : 김창봉 ( Kim Chang-bong ) , 신기일 ( Sin Ki-ill )

발행기관 : 한국생산성학회 간행물 : 생산성논집(구 생산성연구) 36권 1호 발행 연도 : 2022 페이지 : pp. 111-144 (34 pages)

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In the era of the recent Corona 19 crisis, the revitalization of start-ups is being emphasized as a key national policy agenda. As the foundation for corporate growth, companies should take precedence to possess, develop, and evaluate the company's capabilities, and it is required to develop into a global company by strengthening cooperation in production technology between companies based on the entrepreneur's expertise. A company's capabilities start from the capabilities of individual members and appear more clearly in startups founded by entrepreneurs.
Entrepreneurial competency is an important factor directly related to the improvement of the startup success rate and the productivity of the company, and is an essential factor for the maintenance and growth of the company. In addition, from the point of view of the supply chain, the factor of cooperation in production technology is a major factor that promotes the productivity performance of start-ups. Based on this, this study set up two research questions. 1. What is the relationship between the entrepreneurial capacity of technology-based start-ups and production technology cooperation? 2. How does entrepreneurial competency of technology-based start-ups affect productivity performance?
To analyze the research problem, the relationship between entrepreneurial competency, production technology cooperation, and productivity performance was analyzed through a survey of 157 technology-based start-up companies. As a result, first, it was found that professional competency of entrepreneurial competency had a significant positive effect on financial performance, and strategic competency had a significant positive effect on technical performance. Second, it was found that the professional competency of entrepreneurship had a significant positive effect on production technology cooperation. Third, production technology cooperation was found to have a significant positive effect on productivity performance. Fourth, technological performance was found to have a significant positive effect on the financial performance of a company.
The academic implications of this study are to provide differentiated results from existing studies by deriving major factors according to changes in the environment from existing studies, verifying them, and subdividing entrepreneurial competency into strategic competency and professional competency to achieve productivity performance of technology-based startups. Entrepreneurial competencies that can directly affect In addition, it is said that the production technology cooperation variable based on the innovation system theory and transaction cost theory was derived as an important variable that can influence the entrepreneurs' internal and external decision-making. Looking at the practical implications, it is necessary to improve the strategic competency and production technology cooperation of entrepreneurs in order to strengthen the technological performance of the enterprise.
Corporate value, the benefits provided to achieve the company's performance, the opportunity to achieve the effect of production, the opportunity to achieve the company's productive performance, production technology, and profit increased.
In relation to the limitations of the head office and the ideology of a technological enterprise, we have professional knowledge about the entrepreneurial value of the technological enterprise and the technical aspects of the entrepreneur. music video.
By providing more information, we know that the company is well worth the business for significant growth.

KCI등재

5사회복지사의 역할모호성이 직무성과와 이직의도에 미치는 영향 : 정서고갈의 매개효과 및 역할정체성과 심리적의미감의 조절효과를 중심으로

저자 : 최영관 ( Young-kwan Choi ) , 이상호 ( Sang-ho Lee ) , 우주연 ( Ju-yeon Woo ) , 곽원준 ( Won-jun Kwak ) , 김민정 ( Min-jung Kim )

발행기관 : 한국생산성학회 간행물 : 생산성논집(구 생산성연구) 36권 1호 발행 연도 : 2022 페이지 : pp. 145-181 (37 pages)

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구성원들의 스트레스에 대한 연구는 다양한 분야에서 활발히 이루어져 있는 반면에 사회복지사를 대상으로 진행한 스트레스에 대한 연구는 미비한 실정이다. 대부분의 업무를 직접 대면을 통해 처리하는 사회복지사에 대한 스트레스는 조직에서 뿐만 아니라 심리적으로 문제까지 일으키는 등 조직과 개인에게 부정적인 영향을 미칠 수밖에 없다. 때문에 사회복지사의 스트레스 관리가 필요하다고 볼 수 있다.
본 연구는 개인의 능력과 직무요구의 부적합 또는 조직의 요구와 개인의 능력 간의 불균형인 상태 속에서 고객을 대면하는 스트레스 관리가 필요한 사회복지사들이 느끼는 역할모호성이 직무성과와 이직의도에 미치는 영향에서 정서고갈의 매개역할과 역할정체성, 심리적 의미감의 조절효과에 대해 알아보고자 다음과 같은 연구를 진행하였다.
첫째, 역할모호성이 직무성과와 이직의도에 영향을 미치는가, 둘째, 정서고갈은 역할모호성과 직무성과, 역할모호성과 이직의도의 관계를 매개하는가, 셋째, 역할모호성과 정서고갈 사이에서 역할정체성이 이들의 관계를 조절하는가, 넷째, 정서고갈과 직무성과 사이에서 심리적 의미감이 이들의 관계를 조절하는지 알아보기 위해 위 가설을 바탕으로 서울, 수도권 소재의 종합사회복지관에 근무하는 사회복지사들을 대상으로 총 160개의 설문지를 통해 분석하였다.
그 결과 첫째, 역할모호성은 직무성과 부(-)의 영향, 이직의도에 정(+)의 영향을 미치는 것으로 확인하였으며, 둘째, 정서고갈은 역할모호성과 직무성과, 역할모호성과 이직의 도에서 매개하는 것으로 확인하였다. 셋째, 역할정체성은 역할모호성이 정서고갈에 미치는 영향을 촉진하고 넷째, 심리적 의미감은 정서고갈과 과업성과의 관계에서 조절효과를 가지지 않았으나, 정서고갈과 맥락성과의 관계에서 조절효과를 확인하였다.


This study sought to find out the effect of social workers' role ambiguity on job performance and turnover intention. Moreover we confirmed the mediating effect of emotional exhaustion in their relationships, the moderating effect of role identity and psychological meaningfulness.
The survey was conducted on social workers working at the general social welfare center in Seoul and other the metropolitan areas in Korea, and used for an analysis of this study after receiving significant response from 160 questionnaires.
The purpose of this study is to verify the significance of the following assumptions on the basis of prior study. First, role ambiguity affects job performance and turnover intention. Second, emotional exhaustion mediates a relationship between role ambiguity and job performance, and a relationship between role ambiguity and turnover intention. Third, role identity moderates a relationship between role ambiguity and emotional exhaustion. Finally, a psychological meaningfulness moderates a relationship between emotional exhaustion and job performance.
Based on the above hypothesis, the results of this study shows that role ambiguity was found to have a negative effect on job performance and a positive impact on turnover intention. Moreover, we confirmed that emotional exhaustion mediates the relationship between role ambiguity and job performance and the relationship between role ambiguity and turnover intention. Furthermore, role identity moderates the impact of role ambiguity on emotional exhaustion. Finally, psychological meaningfulness does not moderate task performance but moderates the effect of emotional exhaustion on contextual performance.
Based on the above results, the final conclusions present suggestions for implications, limitations and future the research.

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