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축제품질과 축제신뢰, 축제만족, 그리고 구전효과 간의 영향관계에 관한 연구 : 강원세계커피축제를 중심으로
Relationships among Festival Quality, Festival Trust, Satisfaction, and Word of Mouth : The Case of World Coffee Festival in Gangwon Province
이상묵 ( Lee¸ Sang Mook )
이벤트컨벤션연구 39권 265-281(17pages)
DOI 10.31927/asec.16.3.14
UCI I410-ECN-0102-2021-300-001398368

Purpose - This study conducted to verify the influence of festival quality on festival trust, festival satisfaction, and word of mouth from coffee festival participants. Design, data, and methodology -A developed survey distributed to Gapyeong coffee festival participants. Total 350 surveys were distributed and 301 respondents were used for statistical analysis. This study conducted demographic analysis to verify the participants' general information. In addition, confirmatory factor analysis, SEM, and AMOS methods were employed for demonstrating the formulated research model. Result - Based on the results of hypothesis verification, all hypotheses were identified except relationship between convenience quality and festival satisfaction. Especially, environmental quality was the most significant factor among festival quality elements from relationships between festival quality and festival trust. In addition, this study was also confirmed the significant relationship between festival trust, satisfaction, and word of mouth. Conclusions - Current study will be contributed as a fundamental research to establish an effective and attractive strategics for coffee festival business through provide useful information for both local coffee festival industry as well as similar festival.

Ⅰ. 서 론
Ⅱ. 연구의 이론 고찰
Ⅲ. 연구 설계
Ⅳ. 분석결과
Ⅴ. 결론 및 시사점
참고문헌
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