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이미지 기반 SNS 외식정보 특성, 외식 소비자의 정보 태도 및 구매의도 간의 관계 분석을 통한 마케팅 커뮤니케이션 전략 제안
A Study on Marketing Communication Strategy Using Analysis of Interrelationships among Image-Based SNS Restaurant Information Characteristics, Consumers’ Attitude toward Information and Purchase Intention
남아영 ( Ayoung Nam ) , 안효빈 ( Hyobeen An ) , 윤지영 ( Jiyoung Yoon )
DOI 10.9724/kfcs.2020.36.2.178
UCI I410-ECN-0102-2021-500-000891933

Purpose: The purpose of the study was to examine the association between image-based SNS restaurant information characteristics, consumers’ attitudes toward information and purchase intention to suggest a proper marketing communication strategy for the restaurant industry. Methods: The data was collected by an online survey for six days. Multiple regression analysis and stepwise regression analysis were mainly used to analyze the relationships of the variables with a total of 413 sets of responses. Results: All four of image-based SNS restaurant information characteristics had significantly positive effects on purchase intention (p<0.001). Information characteristics of sharing, usefulness, and conciseness had a positive effect on consumers’ sympathetic attitude (p<0.01). On the other hand, all four characteristics including reliability had an influence on opinion-leading attitude (p<0.05). Consumers’ both sympathetic and opinion-leading attitudes had positive effects on purchase intention and revealed partial mediating effects on the relationship between image-based SNS restaurant information characteristics and consumers’ purchase intention. Conclusion: As a result, consumers with sympathetic or opinion-leading attitudes may have an influence on the eWOM(Electronic word of mouth) effect, and especially the suggestion of consumers with opinion-leading attitude had the stronger influence on other consumers’ purchase behavior. In conclusion, information produced by consumers is considered more credible than the information offered by restaurants.

Ⅰ. 서 론
Ⅱ. 연구 내용 및 방법
Ⅲ. 결과 및 고찰
Ⅳ. 요약 및 결론
References
[자료제공 : 네이버학술정보]
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