Currently, public sport center, established by local government, is a field of public service for inhabitants and plays an important role for communities. Also, it contributes to welfare, health and sound recreations for local residents. However, previous studies are mainly focused on private sport centers running for profit. Moreover, in these days, many researchers are studying the service quality of public institution providing public service such as public health center, public library, local government office and so on. Therefore, the purpose of this study was to examine the impact of service quality in public sport centers on repurchase and word-of-mouth intention. Furthermore, the samples of this study were collected by using random sampling and the total subjects were 521. The statistical method used in this study was multiple regression analysis. After analyzing the data, the results of this study are as follows;
1. Reliability and assurance had an impact on repurchase intention.
2. Reliability and empathy had an impact on word-of-mouth intention