이 연구는 골프장 캐디 업무와 관련 있는 교환관계를 LMX, TMX, CMX로 정의하고 이들 교환관계가 직무만족에 미치는 영향을 알아보고, 직무만족과 서비스수행은 어떠한 인과관계를 갖는지를 규명하는 것이 이 연구의 목적이다. 이러한 목적을 달성하기 위하여 경기도에 소재한 회원제 골프장에서 근무하고 있는 여성 캐디를 모집단으로 선정한 다음 편의추출법을 이용하여 총 400명을 표집 하였으며, 응답내용이 부실하거나 신뢰성이 부족하다고 판단되는 34명의 자료를 제외한 366명의 유효 표본을 연구에 사용하였다. 자료처리는 SPSS 14.0과 AMOS 7.0을 활용하여 빈도분석, 탐색적 요인분석, 신뢰도분석, 상관관계분석, 확인적 요인분석을 실시한 후 구조방정식 모형분석을 실시하여 다음과 같은 결과를 얻었다. 캐디가 지각하는 LMX, TMX, CMX는 직무만족에 정의 영향을 미치는 것으로 나타났으며, 직무만족은 서비스 수행에 정의 영향을 미치는 것으로 나타났다.

The purpose of this research is to define the sharing relationship related to caddies' work by applying LMX, TMX, and CMX to recognize whether such sharing relationship has an influence on job satisfaction, and to verify what causal relationship has the implement of service and their job satisfaction. In order to accomplish this purpose, after this research selected female caddies who are working in the membership golf course located in Gyeonggi-do as a population, a total of 400 persons were sampled by using the convenience sampling method. Effective samples of 366 persons that excluded materials of 34 persons who are judged as what the response content is poor or reliability is insufficient were used for this research. After executing frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and confirmative factor analysis for data processing, this research has obtained the following results by executing model analysis of a structural equation. First, it appeared that LMX perceived by a caddie has a positive influence on job satisfaction. Second, it appeared that TMX perceived by a caddie has a positive influence on job satisfaction. Third, it appeared that CMX perceived by a caddie has a positive influence on job satisfaction. Fourth, it appeared that the job satisfaction has a positive influence on service performance.