18.97.14.88
18.97.14.88
close menu
Accredited
치과위생사의 감정노동, 근무환경 분위기, 직무몰입이 이직의도에 미치는 영향
Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists
정다이 ( Da-yee Jeung )
UCI I410-ECN-0102-2021-500-000224707

Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of “over-load and conflict in customer service” (OR: 1.64; CI: 1.01-2.64), “organizational surveillance and monitoring” (OR: 1.76; 95% CI: 1.21-2.57), and “lack of a supportive and protective system in the organization” (OR: 1.76; 95% CI: 1.36-2.46). Job involvement (OR: 0.91; 95% CI: 0.86-0.96) and organizational climate (OR: 0.82; 95% CI: 0.75-0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

서론
연구방법
연구결과
총괄 및 고안
결론
Conflicts of interest
References
[자료제공 : 네이버학술정보]
×