The air cargo business field gets stuck in the mire as highly competitive arena due to the depression of world economy and less profit margins. The alternatives in which there are various with the service improvement, a deregulation, the complex conveyance system, IT applied systems and other considerations have to be groped for in order to overcome such kind of the crisis. In spite of these difficulties, the speed and reliability requirements of customers in the contemporary supply chain management in global has made air cargo the fastest-growth area in the cargo industry. This research explores the relative importance of factors and service items that influence the air cargo service quality for provision services by the Skyteam Cargo in the Korean market. In general, the Skyteam Cargo provides a package of services which are different functions and operations of service such item as Equation Heavy (heavy and large express freight), Equation (small express freight), Variation (special freight), and Dimension (general freight). To carry out the research, the expert questionnaire survey, the Analytic Hierarchy Process (AHP) analysis had adopted to evaluate the level of quality for the provision air cargo operation services by the Skyteam Cargo at Incheon International Airport. Based on an expert survey and the AHP, five core service factors, namely, infrastructure as installed facilities, reliability, promptness, efficiency, and safety are defined.