18.97.14.80
18.97.14.80
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Candidate SCOPUS
의복제품에 대한 소비자 만족의 종적연구 - 구매시 만족과 사용시 만족을 중심으로 -
Transactions : A Longitudinal Study on Consumer Satisfaction in Clothing Product - With Reference to Satisfaction at the Point of Purchase and Satisfaction in Wearing -
홍금희 ( Keum Hee Hong )
UCI I410-ECN-0102-2008-590-000503634

This thesis investigates influential attributes in clothing purchase through the examination of questionnaire concerning consumer satisfaction at the point of purchase, and clarifies the relationship between consumer satsfaction at the point of purchase and that in wearing. The results are as follows; 1. At interst stage, color, beauty, becomingness and suitability to occasion are influential (in this order); at trial stage, becomingess, color, others` reaction and fit; at adaption stage, color, becomingness, beauty, fit. 2. According to canonical analysis, consumer satisfaction at the point of purchase and that in wearing are closely related. (RC1=.97) It suggests that satisfaction in wearing depends largely on satisfaction at the point of purchase. 3. General satisfaction in wearing is closely related with such factors as predictive expectation, satisfaction at the point of purchase, predictive disc onfirmation, normative disconfirmation, and product performance. According to regression reslults, those factors can explan 79% of satisfaction in wearing (R=.79). Above all, product performance and normative disconfirmation are highly influential.

[자료제공 : 네이버학술정보]
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