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KCI 등재
ERP 구현의 참여자 역할과 시스템 성과 간의 관계에 있어 변화관리 활동의 매개 효과에 관한 연구
Mediating Effect of Change Management Activity on the Relationship between the Role of Participants of ERP Implementation and System Performance
장활식 ( Hwal Sik Chang ) , 오정은 ( Jeong Eun Oh ) , 최유정 ( Yoo Jung Choi ) , 한정희 ( Jung Hee Han )
UCI I410-ECN-0102-2009-000-009176345

The purpose of this research is to identify a mediating effect of change management activity(CMA) on the relationships between the role of participants of ERP implementation and system performance. In this paper the role of participants are composed of top`s management, user`s participation, project manager`s skill. Also this research organized ERP system performance into the three dimensions(adaptation to the end-user`s ERP system, system usage, individual`s performance). The major results of this research can be summarized as follow; project manager`s role, top management`s involvement, and users` participation in ERP project directly affect CMA of system implementation process and have influence system performance through CMA too. CMA also has a positive effect on a series of system performance, that is, adaptation to the end-user`s ERP system, system usage, and individual`s performance. In conclusion, the role of participants have an considerable influence upon system performance through CMA. This research makes certain that a mediating effect of CMA between the role of participants and system performance exists. Therefore, the companies implementing ERP must consider CMA.

[자료제공 : 네이버학술정보]
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