본 연구에서는 채팅상담을 한 내담자들이 경험하는 성과의 구성요인을 탐색하고 이를 평가하는 척도를 제작한 후 확인적 요인분석과 대면상담 성과도구와의 관계분석을 통해 그 타당성을 검토하였다. 척도제작을 위해 채팅상담을 받은 내담자들의 응답과, 채팅상담 축어록의 사례 분석을 통해 성과항목을 수집하였고 전문가들과 내용검토를 통해 예비검사지를 제작하였다. 예비조사는 채팅상담에 참여한 내담자와 상담자들에게 온라인으로 실시되었으며 266개의 설문을 탐색적 요인분석 한 결과 5개 요인, 35문항으로 구성된 채팅상담 성과척도가 마련되었다. 본조사는 채팅상담 성과척도의 타당성을 검증하기 위하여 역시 채팅상담에 참여한 내담자와 상담자들에게 채팅상담성과 척도와 SEQ, SIS, CSQ, CRF-S를 실시하였다. 회수된 총 317개의 설문 결과를 확인적 요인분석 한 결과 탐색적 요인분석에서 밝혀진 요인구조가 적합한 것으로 나타났다. 채팅상담의 성과요인은 ``자기 및 타인 이해``, ``신뢰관계 형성 및 자기개방``, ``문제관련 정보획득``, ``부정적 정서 해소``, ``행동변화 의지``로 명명하였다. 이들 요인들의 내적합치도는 매우 양호하며 안정적인 것으로 나타났으며 채팅상담 성과척도와 대면상담 성과척도와의 상관관계는 SEQ와는 .81(p<.01), SIS와는 .80(p<.01), CSQ와는 .65(p<.01), CRF-S와는 .72(p<.01)로 높은 상관관계를 보이는 것으로 확인되었다.

The purpose of this study was to develop a scale predicting the outcome of chat counseling and to present the result of validation examination. For this study I collected items of outcome from clients experienced chat counseling, cyber counseling staff and cyber counseling experts. By question examination and discussion with counseling experts, the pilot test sheet was made. The pilot test was executed to youth clients and counselors by means of online test linked with chatting counseling room and through explorative factor analysis, finally 35 items of questions were selected. As the result of validating the factorial structure of 35 questions in CCOS, it was found out that it consisted of 5-factor structure, including ``understanding of self and other,`` ``forming reliable relationships and self-opening,`` ``acquiring problem-related information,`` ``resolving negative emotions,`` and ``willingness to change behavior `` For the validity verification about CCOS, concurrent validity was verified through ``Session Evaluation Questionnaire (SEQ),````Session Impact Scale(S1S),````Client Satisfaction Questionnaire (CSQ),`` and ``Counselor Rating Form (CRF-S)`` and confidence level and construct validity were also verified. The main test was conducted through online in the same way as the pilot test was done and total 317 copies of questionnaire were collected and analyzed. The results were as the following: First, the inner accordance of the questions in COS appeared very favorable and stable. Second, as the result of conducting the verified factor analysis based on structured equatorial model on finally-organized 35 questions, satisfactory adaptability index was produced. Third, by inspecting the relation with face-to-face counsel outcome tools, high level of correlation was presented.