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패밀리 레스토랑의 Yield Management 측정척도 개발
The Construction of the Scale for Yield Management in Family Restaurant
박희경 ( Hee Kyung Park ) , 손대현 ( De Hyun Sohn ) , 박준용 ( June Yong Park )
UCI I410-ECN-0102-2009-320-002295677

The Purpose of this paper is to construct a scale for yield management in family restaurants. 46 yield management items are identified by literature reviews, web sites analysis, and interviews with family restaurant employees. The prestudy found out a Reliability which include 24 yield management items as a result. The present study chooses 5 factors and 15 items by conducting a validity analyses, reliability analysis, and factor analysis. 5 factors include the time factor, the reservation factor, the service factor, the VIP factor, and the waiting factor. This scale including 5 factors could help family restaurant make marketing strategies by segmenting customers. Socio-economic factors, personal characteristic factors, and communication behavior factors maybe useful with identifying customers.

[자료제공 : 네이버학술정보]
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