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한국소비자학회
소비자학연구
의료서비스에 대한 소비자불만족 , 불만호소행동 및 재구매 의도 - 종합병원을 중심으로 -
의료서비스에 대한 소비자불만족 , 불만호소행동 및 재구매 의도 - 종합병원을 중심으로 -
The Consumer Dissatisfaction , Complaining and Subsquent Purchase of Medical Services
이기춘(Kee Choon Rhee), 조희경(Hee Kyoung Cho)
한국소비자학회
1996.11
소비자학연구
vol. 7 iss. 2
87-108(22pages)
UCI
I410-ECN-0102-2008-320-001694949
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