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군수품 고객만족지수 개발 연구
Development of Military Customer Satisfaction Index
박성현 ( Sung Hyun Park ) , 김용섭 ( Yong Seop Kim ) , 홍현의 ( Hyun Eey Hong ) , 박봉균 ( Bong Gyun Park )
UCI I410-ECN-0102-2009-320-002881862

It is very important to produce military goods for customers, and a customer satisfaction index should be developed for quality control of military goods. Seoul National University and Defense Quality Assurance Agency jointly developed MCSI (Military Customer Satisfaction Index). In this paper the model of MCSI is explained, and the sampling design and survey method is introduced. Also a preliminary test was undertaken, and its result is briefly explained.

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