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18.97.14.89
18.97.14.89
패밀리 레스토랑 서비스 품질평가에 관한 고객집단의 인식차이 분석
Research Articles : Service Quality Evaluation Analysis in The Family Restaurant Customer's Perception
이익수 , 정태웅 ( Yk Su Lee , Tae Woong Jung )
UCI I410-ECN-0102-2008-320-001692490

Even though quality management gets to be a hot issue to satisfy customers in recent years. It is not yet proved soundly, however, that any difference on customer`s assement on service quality by perceptions and important factors should be explored. Therefore, this study aims to identify the effective factors of Restaurant`s service quality assesment, specially on customer`s standpoint. But this research findings did`nt regretfully show as many significant defference as the previous studies showed between hotel restaurants and customer in term of eating habits including Fast-Food. Finally, It is hoped that the findings of this study will be helpful to both present and tuture restaurant industries.

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