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216.73.216.134
216.73.216.134
우리나라 여행업 종사원의 개인간 갈등요인에 관한 연구
Research Articles : A Study on the Inter - Conflict Factors of Travel Agency's employees of korea
김홍주 ( Hong Joo Kim )
UCI I410-ECN-0102-2008-320-001692521

The purpose of this study is to inter-conflict factors of travel agency`s employees and to suggest the management techniques. The research acope was limited to travel agencies in the 6 areas(Seoul, Pusan, Taegu, Incheon, Gwangju, Cheju-island) consisting of General Travel Agency employees(319 persons), Domestic Travel Agency employees(157 persons), Overseas Travel(131 persons). An employees working for a company with higher the monthly average income were experiencing conflict due to "the lack of superior`s sincerity for propositions". An employees working for a company with shorter the total service period were experiencing conflict due to " the ambiguousness of personal role". An employees working for a company with greater the number of employees were experiencing conflict due to "interpersonal communication obstacle". The managing techaniques, "forcible demand(order) of superior", "improvment of promotion system", employee`s training, improvement of organization mood", "compromise between persons who are involved in conflict", "Avoidance between persons involved in conflict" should be implemented in general.

[자료제공 : 네이버학술정보]
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