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호텔종사원의 직무만족과 서비스품질 제공간의 관계에 관한 연구
Research Articles : The Relationship between Hotel Employees' Job Satisfaction and their Delivering Service Quality Items
김왕상 ( Wang Sang Kim )
UCI I410-ECN-0102-2008-320-001692541

Generally, we can think that delivering service quality is very different from the levels of employees` job satisfaction in service companies just like hotel. The main purpose of this study is to find the relationships between hotel employees` job satisfaction and their delivering service quality items and to present implications from results of this study. So, this paper was attempted the documentary and empirical study methods in order to achieve purpose of study. According to results of this study, it is found that there are differences delivering service quality variables from each levels of job satisfaction`s groups, and are relationships between hotel employees` job satisfaction and their delivering service quality items through the canonical correlation analysis. Especially, it is found that the job satisfactions items are very important independent variable for increasing the quality of service in hotels.

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