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KCI 등재 SCOPUS
고객과의 관계에 영향을 미치는 의류점포 판매원의 속성
Transactions : The Influences of Attributes of Salespersons Working at Apparel Store on Relationship with Consumers
김은정 ( Eun Jung Kim ) , 이선재 ( Sun Jae Lee )
한국의류학회지 26권 11호 1570-1581(12pages)
UCI I410-ECN-0102-2009-590-003873502

The purpose of this study is to analyze the influence of attributes of salespersons working at apparel store on relationship with consumers, to gather information what kind of attributes of salespersons get preference to consumer, and to conclude a certain relationship in the result coming from both attributes of salespersons and degree of relationship quality. The questionnaire survey was carried out 571 20`s&30`s men and women living around Seoul and Kyong-gi province areas during July in 2001. SAS and AMOS program were used to analyze gathered data. The results of this study were as follows. First, in the case of apparel product, construction and long-term maintenance of relationship with consumers were very essential to gain profit in the future. Second, attributes of salespersons seemed to play an important role on constructing and maintaining long-term relationship with consumers. Third, external attributes like outward appearance do not affect to degree of relationship quality with consumer. rather, internal attributes - expertise, similarity, customer orientation, ethics and likeability, influence on the degree of relationship quality.

[자료제공 : 네이버학술정보]
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