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18.97.14.81
한국어
ENG
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한국정보처리학회
정보처리학회지
사례발표 : 은행의 웹기반 CTI 콜 센터 구축 사례
사례발표 : 은행의 웹기반 CTI 콜 센터 구축 사례
박진영 , 정은주
한국정보처리학회
2000.09
정보처리학회지
vol. 7 iss. 5
67-71(5pages)
UCI
I410-ECN-0102-2009-000-006370827
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