간행물

한국품질경영학회> 품질경영학회지

품질경영학회지 update

Journal of the Korean society for Quality Management

  • : 한국품질경영학회
  • : 사회과학분야  >  경영학
  • : KCI등재
  • :
  • : 연속간행물
  • : 계간
  • : 1229-1889
  • :
  • : 품질관리학회지(~1993)→품질경영학회지(1994~)

수록정보
수록범위 : 1권1호(1966)~48권3호(2020) |수록논문 수 : 1,953
품질경영학회지
48권3호(2020년 09월) 수록논문
최근 권호 논문
| | | |

KCI등재

1서비스 종업원의 진정성, 소비자의 감성지능, 레포 그리고 고객충성도 : 조절된 매개모형

저자 : 정기백 ( Jung Ki Baek ) , 최석봉 ( Choi Suk Bong )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 361-379 (19 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study was to investigate the relationship between employee authenticity and customer loyalty. This study also examined whether rapport positively mediated the above relationship. In addition this study address the moderating role of customer emotional intelligence in the relationship between employee authenticity and rapport. By developing moderated a mediation model, we addressed indirect conditional effect of customer emotional intelligence on the relationship between employee authenticity and customer loyalty via rapport.
Methods: The survey data was collected by customers who used various services in Korea. The main hypotheses were tested using a cross-sectional design, with questionnaires administered to 292 customers.
Results: The result of empirical analysis has shown that employee authenticity was significantly positively related to customer loyalty. We have also found that rapport positively mediated the relationship between employee authenticity and customer loyalty. While there was a significant moderating effect of customer emotional intelligence on the relationship between employee authenticity and rapport, the moderated mediating role of customer emotional intelligence was found.
Conclusion: The results provide useful theoretical and practical implications to the organizations and managers who want to improve customer loyalty. Future research directions with the limitation of the study were discussed.

KCI등재

2린 6시그마 분석을 통한 도면 주기 품질 향상 방안 연구

저자 : 전용구 ( Jeon Yong Gu ) , 허형조 ( Huh Hyoung Jo ) , 이성배 ( Lee Seong Bae ) , 박훈혁 ( Park Hun Hyuk ) , 안병국 ( An Byung Guk )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 381-393 (13 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study was to find useful solutions by analyzing causes and results about defects on mechanical drawing notes and provide an automated tool with solutions to mechanical engineers.
Methods: The collected data for defects on mechanical drawing notes were from ongoing development and mass production projects. Various measurement methods were used based on the Lean 6 Sigma analysis such as Process analysis, C&E diagram and some statistical analysis.
Results: The results of this study are as follows; The results of the Lean 6 Sigma analysis, the validity of the selected indicators for improving drawing notes quality was verified through the verification of cause variables. The strategy established to improve the mechanical drawing notes was reflected as an automated program, and the defects were within a manageable range and achieved target Sigma level.
Conclusion: Through the application of the “Mechanical drawing notes automation tool”, it is expected to resolve the “Voice of Customer, VOC” and “Voice of Business, VOB”

KCI등재

3항공보안장비 성능인증제의 고도화 방안에 관한 연구

저자 : 이원주 ( Wonjoo Lee ) , 유상우 ( Sangwoo Yu ) , 박수홍 ( Soohong Park ) , 김경훈 ( Kyunghoon Kim ) , 하다솜 ( Dasom Ha ) , 설은숙 ( Eunsuk Seoll ) , 한수진 ( Soojin Han ) , 박서하 ( Seoha Park ) , 이지수 ( Jisu Lee ) , 김찬휘 ( Chanhwi Kim ) , 강진구 ( Jingu Kang ) , 이기영 ( Kiyoung Lee )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 395-408 (14 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: This study was performed for advancement of aviation security equipments certification system.
Methods: We investigated aviation security equipments certification-related registrations and the latest research trends of explosive detection technologies. Based on the literature studies, we draw the critical issues of the aviation security equipment certification system and suggested improvement direction.
Results: We found some inaccuracies of the definition of explosive trace detection equipments, accreditation review committee, and performance evaluation test method. These problems should be modified to suit being practical.
Conclusion: The present results would be useful for basic data for modifying aviation security equipments certification systems.

KCI등재

4자동차 엔진음의 청각 감성 평가 척도 개발

저자 : 김원준 ( Kim Wonjoon )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 409-420 (12 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study is to develop a measurement scale for evaluating the auditory affect of automobile engine sounds.
Methods: In order to collect affective vocabulary, literature review, user tests, and expert interviews were conducted. Affective vocabulary related to automobile engine sounds was selected through three methods. To develop the evaluation scale, open/close card-sorting and expert interview-based survey method was used.
Results: The results of this study are as follows; In order to select the main affective vocabulary from the collected vocabulary, 39 vocabularies with a frequency of 5 or higher were selected as vocabulary expressing the main auditory affect of automobile engine sounds. Each affective vocabulary is divided into three dimensions, it was confirmed that the conceptual model for the auditory affect of automobile engine sounds is composed of three levels: intuitive, descriptive, and evaluative of hierarchical structure. As a result of the study, four indices of intuitive dimension, seven indices of descriptive dimension, and one index of evaluative dimension were derived from the evaluation scale of the auditory affect in an automobile engine sound. Conclusion: The auditory evaluation scale developed in this study can be used to systematically measure and evaluate the auditory affect of automobile engine sounds.

KCI등재

5고객 감성 분석을 위한 학습 기반 토크나이저 비교 연구

저자 : 김원준 ( Kim Wonjoon )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 421-431 (11 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study is to compare and analyze the tokenizer in natural language processing for customer satisfaction in sentiment analysis.
Methods: In this study, a supervised learning-based tokenizer Mecab-Ko and an unsupervised learning-based tokenizer SentencePiece were used for comparison. Three algorithms: Naïve Bayes, k-Nearest Neighbor, and Decision Tree were selected to compare the performance of each tokenizer. For performance comparison, three metrics: accuracy, precision, and recall were used in the study.
Results: The results of this study are as follows; Through performance evaluation and verification, it was confirmed that SentencePiece shows better classification performance than Mecab-Ko. In order to confirm the robustness of the derived results, independent t-tests were conducted on the evaluation results for the two types of the tokenizer. As a result of the study, it was confirmed that the classification performance of the SentencePiece tokenizer was high in the k-Nearest Neighbor and Decision Tree algorithms. In addition, the Decision Tree showed slightly higher accuracy among the three classification algorithms.
Conclusion: The SentencePiece tokenizer can be used to classify and interpret customer sentiment based on online reviews in Korean more accurately. In addition, it seems that it is possible to give a specific meaning to a short word or a jargon, which is often used by users when evaluating products but is not defined in advance.

KCI등재

6Virtual Reality 콘텐츠 제작 유형이 고객 만족에 미치는 영향

저자 : 이동선 ( Lee Dongseon ) , 임대현 ( Lim Daehyun ) , 김경환 ( Kim Kyonghwan ) , 최정일 ( Choi Jeongil )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 433-451 (19 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study is to investigate how the type of virtual reality content production affects the interaction and immersion that is a virtual reality characteristic, and to provide the platform companies and content producers with the basic information necessary to provide the production and service of content suitable for VR characteristics.
Methods: Based on the data collected in the survey, multiple regression analysis and hierarchical regression analysis were used. The measurement tools used in this study were studied through three-dimensional composition, including the characteristics and interaction and immersion of content produced in 2D, 3D and 360°, which are elements of virtual reality characteristics.
Results: The results of this study are as follows. Among the types of content production, content produced with 2D and 360 technologies was found to affect immersion, while content produced in 3D affected interaction. Motion sickness has been investigated to affect both immersion and interaction.
Conclusion: Service-provided platform enterprises and content-making enterprises should consider content- making and providing services that suit service characteristics and purposes, taking into account the characteristics of interaction and immersion in content-making investment and service delivery.

KCI등재

7약용작물 재배농가의 생산효율성 통계적 차이에 대한 연구

저자 : 최돈우 ( Choi Don Woo ) , 김동춘 ( Kim Dong Choon ) , 이항아 ( Lee Hang Ah ) , 임청룡 ( Lim Cheong Ryong )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 453-462 (10 pages)

다운로드

(기관인증 필요)

초록보기

Purpose::This study aims to analyze the management performance and production efficiency of medicinal crop farmers.
Methods: We conducted an empirical survey of medicinal crop farmers and analyzed production efficiency using DEA method.
Results: First, The crops that increased the number of farms during 2010 and 2018 were Angelica tenuissima and Salvia miltiorrhiza, which was attributed to higher income per hour than other crops. Second, As for the efficiency of Liriope platyphylla, the average was 0.376, and the coefficient of variation was the lowest, 0.566. Third, Salvia miltiorrhiza and Atractylodes japonica had the highest technical efficiency after Liriope platyphylla, but the variation coefficient was high and the efficiency was relatively high. Fourth, As a result of performing variance analysis to find out the difference of each crops on the value of medicinal crop efficiency, the technical efficiency, pure technical efficiency, and scale efficiency were all statistically significant.
Conclusion: Based on the results above, following policy suggestions are offered. First, It is necessary to provide information on crops with high income compared to the input of labor, and to develop labor-saving cultivation technologies for each crop. Second, A stable labor supply system will be needed in rural areas. Third, Efforts should be made to close the technological gap between farmers through a lot of education and consulting for farmers who grow medicinal crops.

KCI등재

8극저온에서 풍속의 영향에 따른 발열기자재의 최적설계

저자 : 조현준 ( Cho Hyun Jun ) , 윤원영 ( Yun Won Young )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 463-479 (17 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study is to evaluate the performance of heating equipments by implementing the extreme environment in which ships navigating the ice zone are exposed and to study and apply the experimental method to infer the optimized design for each factors.
Methods: It is required to verify by analysis and experiment how the environment with low temperature and wind speed implemented through the test facility affects the heating walk-way and The optimum design of the heating walk-way in that extreme environment is derived using the Taguchi technique.
Results: The results of this study are as follows; It was found the effect on the condition of each factor and derive optimized conditions that satisfy the performance condition of the heating walk-way in extreme use environment.
Conclusion: Ships operating in Polar waters require reliable and durable facilities for all environments during sailing.

KCI등재

9디지털 측색 방법을 활용한 제조업체별 전투복 원단 색차 해소방안 연구

저자 : 최수진 ( Choi Sujin ) , 염슬기 ( Yeom Seulki ) , 이민희 ( Lee Minhee ) , 홍성돈 ( Hong Seongdon )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 481-492 (12 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: The purpose of this study was to minimize the difference between color of fibers of combat uniforms occurring depending on the type of dye or process of each manufacturer.
Methods: Color difference between combat uniforms made from different manufacturers in mass production by lot was analyzed using spectrophotometer and calculated by color difference formula.
Results: By the results of analyzing the color difference between combat uniforms made from different manufacturers with moving average and time series analysis, the feedback to each manufacturer was given.
Conclusion: By this study, the color deviation of combat uniforms from different manufacturers was improved to be reduced.

KCI등재

10국내 코로나바이러스감염증-19의 감염재생산수 추정

저자 : 정재웅 ( Jeong Jaewoong ) , 권혁무 ( Kwon Hyuck Moo ) , 홍성훈 ( Hong Sung Hoon ) , 이민구 ( Lee Min Koo )

발행기관 : 한국품질경영학회 간행물 : 품질경영학회지 48권 3호 발행 연도 : 2020 페이지 : pp. 481-498 (18 pages)

다운로드

(기관인증 필요)

초록보기

Purpose: As of July 31, there were 14,336 confirmed cases of COVID-19 in South Korea, including 301 deaths. Since the daily confirmed number of cases hit 909 on February 29, the spread of the disease had gradually decreased due to the active implementation of preventive control interventions, and the daily confirmed number had finally recorded a single digit on April 19. Since May, however, the disease has re-emerged and retaining after June. In order to eradicate the disease, it is necessary to suggest suitable forward preventive strategies by predicting future infectivity of the disease based on the cases so far. Therefore, in this study, we aim to evaluate the transmission potential of the disease in early phases by estimating basic reproduction number and assess the preventive control measures through effective reproduction number.
Methods: We used publicly available cases and deaths data regarding COVID-19 in South Korea as of July 31. Using ensemble model integrated stochastic linear birth model and deterministic linear growth model, the basic reproduction number and the effective reproduction number were estimated. Results: Estimated basic reproduction number is 3.1 (95% CI: 3.0-3.2). Effective reproduction number was the highest with 7 on February 15, decreased as of April 20. Since then, the value is gradually increased to more than unity.
Conclusion: Preventive policy such as wearing a mask and physical distancing campaigns in the early phase of the outbreak was fairly implemented. However, the infection potential increased due to weakening govern-ment policy on May 6. Our results suggest that it seems necessary to implement a stronger policy than the current level.

12
권호별 보기
가장 많이 인용된 논문

(자료제공: 네이버학술정보)

가장 많이 인용된 논문
| | | |
1연안해역에서 석유오염물질의 세균학적 분해에 관한 연구

(2006)홍길동 외 1명심리학41회 피인용

다운로드

2미국의 비트코인 규제

(2006)홍길동심리학41회 피인용

다운로드

가장 많이 참고한 논문

(자료제공: 네이버학술정보)

가장 많이 참고한 논문

다운로드

2미국의 비트코인 규제

(2006)홍길동41회 피인용

다운로드

해당 간행물 관심 구독기관

선문대학교 경희대학교 동아대학교 연세대학교 한양대학교
 37
 37
 33
 27
 26
  • 1 선문대학교 (37건)
  • 2 경희대학교 (37건)
  • 3 동아대학교 (33건)
  • 4 연세대학교 (27건)
  • 5 한양대학교 (26건)
  • 6 성균관대학교 (24건)
  • 7 고려대학교 (21건)
  • 8 전남대학교 (18건)
  • 9 서울대학교 (15건)
  • 10 한국방송통신대학교 (15건)

내가 찾은 최근 검색어

최근 열람 자료

맞춤 논문

보관함

내 보관함
공유한 보관함

1:1문의

닫기