This study aims to conduct in-depth interviews with hotel company managers of the room management and human resources department of the hotel company employing foreign workers and foreign workers working in the room department, and based on the contents and results, to identify the current status and problems of hotel company outsourcing and foreign manage­ment, and to illuminate strategic human resource management plan from the corporate pro­ductivity perspective. Ultimately, this study aims to suggest a comprehensive human resource management development plan for efficient foreign management plan and sustainable com­petitiveness of hotel companies. As a result of in-depth interviews, the problem of foreign workers in hotel companies was attributable to the deepening of job hunting due to oversupply. Especially, the problem of outsourcing management according to the employment of foreign workers was caused by the problem of service productivity management, the problem of job education, and the recognition of discrimination treatment. Therefore, it is necessary to improve the recognition of discrimination to provide satisfaction of foreign workers, provide sustainable work environment, and change according to the absence of communication.

The purpose of this study was to examine the impact of strategic human resource manage­ment in hotel organization and hotel employees' organizational internalization and organiza­tional commitment. In order to achieve the purpose of this study, the study was conducted by establishing a hypothesis through precedent studies and verifying the hypothesis through empirical testing. Survey data were collected form 350 hotel employees. In order to analyze the proposed constructs, factor analysis and regression analysis is required for this research. The results of factor analysis reveal that, five factors of the perception of the communication were derived such as wages and welfare, employee involvement and communication, education and training, career management, and evaluation management. Research findings are summar­ized as follows. First, employee involvement and communication, education and training, career management, and evaluation management had positive effects on organizational internalization. Second, it was found that evaluation management had positive effects on organizational commitment. Also, it was found that the hotel employees that recognized themselves to have a organizational internalization had a higher level of organizational commitment.

As the tourism industry grows, the importance of qualitative growth has been also highlighted. Specifically, the lodging industry is making efforts to secure the competitiveness through "the lodging quality certification system". In spite of big interest for this system, there is little research on this. The purpose of this study is as follows. Firstly the relationship between familiarity, credibility, and purchase intention of the quality certification system for accommodation was examined. Secondly, it was examined whether the familiarity, credibility, and purchase intention of the quality certification of lodging business differ according to general factors such as demographic characteristics and purchase experience. As a result, famil­iarity for "the lodging quality certification system" had a positive effect on credibility, and credibility had a positive effect on purchase intention accordingly. In addition, the effect of familiarity, credibility, and purchase intention was found to be partially different depending on general factors. Based on this analysis, I discussed the managerial implications of my claims.

This study is a case study paper on the need to create self-sustaining income and induce employment for more than 1,000 government-designated old houses in Korea under government support for nearly two decades. It seems fortunate that many old houses have remained as they are as they have been selected every year for preservation and preservation support. A case old house in the nature of a pilot project was selected and researched for the need for government support to generate profits on an autobiographical basis as a small amount of goods to be sold. By doing so, it is necessary to foster screening support for old houses with many potential attractive factors among selected old houses that are still lacking. The case old house provided about 100 million won in financial support and estimated a profit or loss of 34 million won in profit. Financial justification for this was analysed. Based on the estimate of the selection of 200 old houses with many attractive factors across the country, the results were estimated by 200 times in terms of employment revenue generation. The investment recovery period (PP) was 9.37, the internal return rate (IRR) was 16.9%, the net present value (NPV) was 65,926,028 and the cost benefit ratio (B/C rate) was 1.51. Thus, if the figures for 200 high-rise houses nationwide are extended, the recovery period (PP) will be 9.37, the internal yield (IRR) will be 16.9%, the net present value (NPV) will be 13,185,205,600 won, and the B/C rate (B/C rate) will be 1.51. In terms of job creation, five jobs for each old house are created by multiplying 200 locations across the numbering about 1,000 jobs.

City Tours have the ability to introduce historical and cultural tourism resources or imprint city images on tourists visiting the area. In this study, a survey of tourists from the City Tour in Daejeon was conducted on what components of the city tour are important to tourists visiting the city and also to suggest ways to promote the city tour through the current status analysis of the city tour in Daejeon, which is currently in operation. The research theory that the city tour component would have a significant impact on tourism satisfaction and behaviour was established and the hypothesis was tested through empirical analysis. The analy­sis results showed that among the components, programs, explanatory services, and accessibility have positive effects, but the tourism information system is not statistically significant with the degree of behavior. In addition, the city tour program was found to have a significant impact on tourism satisfaction and behavior, and the higher the satisfaction of the description service, the higher the program satisfaction, the higher the accessibility, the higher the city tour satisfaction and the higher the level of behavior. As a result, the city tour component was found to have an impact on tourism satisfaction and level of behavior. The findings are expected to be useful for the city tour revitalization policy operated by Daejeon City.

The purpose of this study is to analyze the major interests of the public by using tourism accounting big data on social networks, and to derive relationships with the concept of social networks to analyze the contents. As a result, the highest priority was found to be the establish­ment of accounting standards related to tourism industry. Korea does not yet have accounting standards for tourism. Second, interest in education accounting for tourism accounting, tourism cost accounting, tourism management accounting, tourism tax, and tourism finance was high. Therefore, the curriculum of the university is composed of various tourism accounting related subjects, which suggests that students need to be able to adapt to business practice. Third, there was interest in the office manager's career such as computer accounting certification, marketing, and human resources. This implies the need for on-site practice and training in the field of management support for tourism-related companies and the certification of accounting. Fourth, the study expressed interest in the usefulness of independent accounting on the details of detailed travel agencies, resorts, airlines, travel agencies, etc. as well as comprehensive tourism accounting.

The purpose of this study is to investigate tourists' perceptions by analyzing tourism-related data among social big data, and to derive ideas for using social big data in tourism and promoting the tourism industry. To this end, 1162 tourists' online reviews were collected and analyzed by LDA, a representative topic modeling technique among text mining techniques, and extracted into 7 topics(sightseeing, emotional image 1, purpose of travel, parking dis­comfort, recommendation, architecture, emotional image 2). Topic 7 had the highest weight and consisted of keywords showing the emotional image of tourists. Topic 4 of the seven themes showed tourists' negative feelings about the parking problem. The meaning of this study is as follows. First, by analyzing the comments of tourists, authors suggest ideas for tourism based on the main issues. Second, text mining, which is one of the big data analysis technologies that can quantify reviews, which is unstructured data, is employed to analyze tourist opinions. Third, theoretical and practical implications are suggested based on the analy­sis results of tourist opinions.

This study is focused on analyzing the quality of Employment in the hotel Industry, Especially Luxury Hotels. And suggest the desirable management way to the hotel. To achieve this purpose We used Seven variables, Company Culture, Working Condition, Wages, Development Possibility, Welfares, Job Reputation, Job Stability, through the Importance-Performance Analysis (IPA). The survey was conducted on Luxury Hotel in the Seoul metropolitan area. The main results are as follows: First, an importance level of Quality of Job was higher than that of performance and 'reward' is the most urgent factor to be improved among Seven Quality of Job factors. and also Compensation factors such as Working Hours, Salary Compared to My Job, Salary Level, and Retirement Guarantee were not satisfied.

The purpose of this study is to explore asymmetrical factors that influence on the satisfaction of tourists at a public art attraction. The factors can be categorized into three groups: asym­metrical basic, excitement factors, and symmetrical performance factors (Matzler and Sauerwein, 2002). For this study, a survey was conducted for Chinese tourists who visited Ewha Mural Village. Results show that the overall satisfaction level decreases sharply when the asymmetrical basic factors are not fulfilled. In contrast, the asymmetrical excitement factors are observed not to affect overall satisfaction at all when the quality factor is not met, while they have a positive influence on the overall satisfaction when the quality factor is satisfied. In general, the asymmetrical excitement factors can provide great satisfaction with a deep impression to tourists. In order to improve the competitiveness of Ewha mural village, the excitement factors have to be improved, which can result in revisit and loyalty of the place. This study can contribute to finding the countermeasure of tourism marketing strategy for improvement in quality factors by empirically analyzing the level of diminishing marginal utility.

This research is based on the analysis of the influence relationship between the four variables of local image, satisfaction and loyalty of the festival on the event of Goyang Flower Exposition. As a result of the analysis, first, in the effect of the festival's attractive attributes on the regional image, the festival culture experience, festival program, and festival service factors have a positive(+) effect on the regional image. Second, festival cultural experience and festival program factors were found to have positive (+) effects on the effects of the festival's attractive attributes on satisfaction and loyalty. Third, the effect of regional image of festival events on satisfaction and loyalty was positive (+) but overall negative(-) effect on transportation convenience and additional facilities. Through empirical analysis, it is im­portant to show the mystery and attractive elements to the visitors by directing cultural experi­ences and various programs.