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Knowledge Management Research

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수록정보
수록범위 : 1권1호(2000)~20권3호(2019) |수록논문 수 : 568
지식경영연구
20권3호(2019년 09월) 수록논문
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KCI등재

12019년 9월호 발간 인사말

저자 : 고준

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 1-1 (1 pages)

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KCI등재

2목차 및 편집위원회

저자 : 한국지식경영학회

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 1-3 (3 pages)

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KCI등재

3기업의 ICT투자가 '고용 없는 성장'을 이끄는가?

저자 : 심재윤 ( Jae-yoon Sim ) , 이종호 ( Jongho Lee ) , 박수호 ( Su-ho Park ) , 정우진 ( Woo-jin Jung )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 1-16 (16 pages)

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Jobless Growth, one of the most issue keywords for Korea's economy at this moment, stands for an economic situation where the unemployment rate once edging up at the downturn does not fall sharply even after a business cycle is on the stage of its recovery. A remarkable progress of ICT has intensified the apprehension of technology displacing human labor. A remarkable progress of ICT has intensified the apprehension of technology displacing human labor historically. Nowadays, ICT as the main cause for recent jobless growth in Korea ends up with pointing out. This study is to investigate whether the ICT leads to an economic situation of jobless growth. We served an empirical analysis using firm-level panel data from 2009 to 2013 and estimated the effects of ICT on both firm's employment and productivity. A result suggests not only does the employment increase with the rise of ICT investment, but also the employment becomes a complete mediator in terms of linking ICT and firm's productivity. It turns out to be a groundless fear that the ICT rules out human labor causing jobless growth for Korea's economy according to the result revealed.

KCI등재

4고객서비스 정보시스템 재구축과 신규구축 성공에 영향을 미치는 요인에 관한 비교사례연구

저자 : 홍병선 ( Byung Sun Hong ) , 고준 ( Joon Koh )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 17-38 (22 pages)

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Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big data-based voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

KCI등재

5다중반응표면최적화를 위한 공정능력함수법에서 최소치최대화 기준의 활용에 관한 연구

저자 : 정인준 ( In-jun Jeon )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 39-47 (9 pages)

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Response surface methodology (RSM) is a group of statistical modeling and optimization methods to improve the quality of design systematically in the quality engineering field. Its final goal is to identify the optimal setting of input variables optimizing a response. RSM is a kind of knowledge management tool since it studies a manufacturing or service process and extracts an important knowledge about it. In a real problem of RSM, it is a quite frequent situation that considers multiple responses simultaneously. To date, many approaches are proposed for solving (i.e., optimizing) a multi-response problem: process capability function approach, desirability function approach, loss function approach, and so on. The process capability function approach first estimates the mean and standard deviation models of each response. Then, it derives an individual process capability function for each response. The overall process capability function is obtained by aggregating the individual process capability function. The optimal setting is given by maximizing the overall process capability function. The existing process capability function methods usually use the arithmetic mean or geometric mean as an aggregation operator. However, these operators do not guarantee the Pareto optimality of their solution. Moreover, they may bring out an unacceptable result in terms of individual process capability function values. In this paper, we propose a maximin-based process capability function method which uses a maximin criterion as an aggregation operator. The proposed method is illustrated through a well-known multi-response problem.

KCI등재

6팀 내외의 사회적 자본이 R&D 성과에 미치는 영향: 지식공유의 매개효과

저자 : 황호민 ( Homin Hwang ) , 이상곤 ( Sangkon Lee )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 49-71 (23 pages)

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This study explores the role of knowledge sharing between their social capital and performance in R&D setting. R&D environment is composed of experts from various domains with different backgrounds, such as technologies and experiences. Thus, increasing team social capital and enhancing knowledge sharing are critical for R&D performance. Social capital and Knowledge sharing are classified into two : Social capital and Knowledge sharing within/outside team. A empirical study was conducted at a research institute of large company that leads the advanced research and development of the domestic chemical industry. Data was collected 292 copies out of 500 copies (Response rate 58.4%). The result indicated that both social capital within and outside team had a positive effect on R&D Performance. Social capital within team had a significant impact on knowledge sharing within the team only, and social capital outside team had a significant effect on knowledge sharing outside the team only. Only knowledge sharing outside the team had a positive effect on R&D Performance and the mediating role of knowledge sharing was acquired for social capital outside team and R&D Performance only. From these key findings, this study suggests that, within the team, social capital alone can achieve results, but outside the team, it is necessary that not only social capital but also knowledge sharing are needed in order to achieve results

KCI등재

7서울시 공공빅데이터 활성화 방안 연구

저자 : 최봉 ( Bong Choi ) , 윤종진 ( Jongjin Yun ) , 엄태휘 ( Taehyee Um )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 73-89 (17 pages)

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The purpose of this study is to investigate the current state of public Big Data in Seoul and suggest policy directions for the revitalization of Seoul's public Big Data. Big Data is perceived as innovation resources under the era of 4th Industrial revolution and Data economy. Especially, public Big Data serves a significant role in terms of universal access for citizens, startup, and enterprise compared with the private sector. Seoul reorganized a substructure of government's focus on Big Data and established organizations such as Big Data Campus and Urban Data Science Lab. Although the number of public open Data has increased in Seoul, there exists not much Data with characteristics similar to Big Data, such as volume, velocity, and value. In order to present the direction of Big Data policy in Seoul, we investigate the current status of Big Data Campus and Urban Data Science Lab operated by Seoul City. Considering the results of this study, we have proposed several directions that Seoul can use in establishing big data related strategies.

KCI등재

8개인정보보호 관련 공공사업의 타당성 조사를 위한 비용효과분석 사례 연구

저자 : 조일형 ( Illhyung Jo ) , 김진 ( Jin Kim ) , 유진호 ( Jinho Yoo )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 91-106 (16 pages)

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In the era of the 4th Industrial Revolution, the importance of information protection is increasing day by day with the advent of the 'hyper-connection society', and related government financial investment is also increasing. The source of the government's fiscal investment projects is taxpayers' money. Therefore, the government needs to evaluate the effectiveness and feasibility of the project by comparing the public benefits created by the financial investment projects with the costs required for it. At present, preliminary feasibility study system which evaluates the feasibility of government financial investment projects in Korea has been implemented since 1994, but most of them have been actively carried out only in some fields such as large SOC projects. In this study, we discuss the feasibility evaluation of public projects for the purpose of information security. we introduce the case study of the personal information protection program of Korean public institutions and propose a cost-effectiveness analysis method that can be applied to the feasibility study of the information protection field. Finally, we presented the feasibility study and criteria applicable in the field of information security.

KCI등재

9스타트업 프로세스 리파지토리 시스템 개발

저자 : 성상현 ( Sanghyun Sung ) , 손영우 ( Youngwoo Sohn )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 107-117 (11 pages)

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Successful start-ups are driven by opportunities, teams, and the resources needed to grow the business. Systematic business process management is required to maximize the efficiency of business operations. However, the existing entrepreneurial process research has limitations that it is difficult to intuitively and dynamically provide the necessary information for start-up operation, and it is necessary to define necessary information (resources, stakeholders, activities). In this study, we suggest the "Start-up Process Repository System" which overcomes limitations of existing entrepreneurial process research. The architecture for the Start-up Process Repository System provides five layers and enables each layer to interact four interfaces between each layer. This study improves start-ups' accessibility to the start-up business process repository created from the existing repository architecture and increases the utility derived from it by providing methodologies for components that offer useful start-up knowledge.

KCI등재

10머신러닝 기반의 디지털 방송 프로그램 유형 분류 및 활용 방안 연구

저자 : 윤상혁 ( Sang-hyeak Yoon ) , 이소현 ( So-hyun Lee ) , 김희웅 ( Hee-woong Kim )

발행기관 : 한국지식경영학회 간행물 : 지식경영연구 20권 3호 발행 연도 : 2019 페이지 : pp. 119-137 (19 pages)

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With the recent spread of digital content, more people have been watching the digital content of TV programs on their PCs or mobile devices, rather than on TVs. With the change in such media use pattern, genres(types) of broadcast programs change in the flow of the times and viewers' trends. The programs that were broadcast on TVs have been released in digital content, and thereby people watching such content change their perception. For this reason, it is necessary to newly and differently classify genres(types) of broadcast programs on the basis of digital content, from the conventional classification of program genres(types) in broadcasting companies or relevant industries. Therefore, this study suggests a plan for newly classifying broadcast programs through using machine learning with the log data of people watching the programs in online media and for applying the new classification. This study is academically meaningful in the point that it analyzes and classifies program types on the basis of digital content. In addition, it is meaningful in the point that it makes use of the program classification algorithm developed in relevant industries, and especially suggests the strategy and plan for applying it.

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