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관광경영연구 update

Journal of Tourism Management Research

  • : 관광경영학회
  • : 사회과학분야  >  관광학
  • : KCI등재
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  • : 연속간행물
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  • : 2092-528X
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수록정보
수록범위 : 1권0호(1997)~89권0호(2019) |수록논문 수 : 1,491
관광경영연구
89권0호(2019년 05월) 수록논문
최근 권호 논문
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KCI등재

1중국인의 시각으로 바라본 한국관광: 중국 대표 포털사이트 '바이두'의 빅데이터 분석

저자 : 윤영일 ( Yeoungil Yoon ) , 오익근 ( Ickkeun Oh )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 1-20 (20 pages)

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The purpose of this study is to analyze the changes in perception of Korean tourism viewed from the Chinese perspective by using large data of Baidu social media in China. For this purpose, we collected data on "Korea Tourism" in Baidu, China's representative portal site for Three years from 2015 to 2017. Data were collected by using TEXTOM, a data collecting and processing program and from those data, density, degree centrality were analyzed by utilizing packaged NetDraw along with UCINET. As a result of the analysis, it was found that the web visibility of free travel, accommodation and travel content were high. In addition, the result showed that the web visibility was also high for political issues such as THAAD.

KCI등재

2항공사 객실승무원의 완벽주의 성향, 직무스트레스 및 소진에 관한 연구

저자 : 박민희 ( Minhee Park )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 21-40 (20 pages)

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The individual capabilities of cabin crews are the very important essential factors to sustainable competitive advantage because cabin crews are providing the service and safety activities for the passengers on the service encounter through the first line in flight. The purpose of this study is to manage perfectionism of cabin crews effectively by analyzing their perfectionism and relationship of job stress and burnout. This data is collected and analyzed from 204 questionnaires targeting the cabin crews of two Full Service Carriers and J Low Cost Carriers in Korea. In addition, this study had been distributed for four weeks form Nov 1th to Nov 25th, 2018. The results of the study show that among the factors of perfectionism, concern over mistakes and doubts about actions did have significant effects on job stress. Second, among the factors perfectionism, concern over mistakes and doubts about actions did have significant effects on burnout. Third, all factors of the job stress did have significant effects on burnout. The results of the analysis, human resource management system which emphasizes the importance of perfectionism support among cabin crews.

KCI등재

3호텔종사원의 일과 삶의 균형(Work-Life Balance)과 삶의 질 및 혁신행동과의 관계에 대한 연구: 삶의 질의 매개효과를 중심으로

저자 : 김태욱 ( Taeuk Kim ) , 윤선미 ( Sunmi Yun )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 41-60 (20 pages)

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The purpose of this study is to investigate and analyze the impact of Work-Life Balance in hospitality on Quality of Life and Innovative Behavior. The results from this empirical study with 269 samples of hotel employees in Seoul show that 1)H1-1, H1-2: work-family and work-leisure balance on quality of life is adopted but H1-3: work-growth balance on quality of life is rejected, 2)H2-1, H2-2: work-family and work-leisure on innovative behavior but H2-3: work-growth balance on innovative behavior is rejected, 3)H3: quality of life on innovative behavior is adopted, 4)H4-1, H4-2: the impact of quality of life as mediator the relationship between work-family & work-leisure balance and innovative behavior is adopted, but work-leisure balance and quality of life is rejected. The meaning of this research and practical implications include the following. It will be necessary to schedule shift-work to have enough leisure activities and take care of the family. Despite that work-growth balance is rejected, human resource management would encourage employees to find their self-development. And, since it is no longer the best way for hotelier as emotional labor to give material rewards, there should be the differentiated way such as psychological rewards to control them in human resource management. For future research, it will be more samples of a survey and expanded sample area. And even, comparative study of the relationship between rooms and F&B department will be reasonable.

KCI등재

4코퍼스 기반 항공 ESP수업의 어휘리스트 개발: 항공사의 안전매뉴얼(safety manual)을 중심으로

저자 : 최인영 ( Inyoung Choi ) , 조용현 ( Younghyun Cho )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 61-84 (24 pages)

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The purpose of this study is to suggest the implication for ESP learners vocabulary list based on Corpus by constructing and analyzing airline's safety manual. Over the past 10 years in Korea, Corpus based ESP research has been gradually increasing, as it was frequently applied to various fields of English education and related research. Since safety related vocabulary is essential to know as a flight attendant's duty, Corpus analysis based on Safety manual can be a very efficient approach to delivering content for ESP-related discipline. Therefore, 6 different safety manuals from foreign airlines were collected to make a list followed by extracted from specialized corpus program called AntConc 3.5.7. The total number of word types from all data was 12,841, while token numbers was shown 350,643. The results of analysis are follows. Firstly, total number of 1000 vocabulary list was developed by the order of high frequency. Secondly, lexical bundle list was developed either 3 cluster and 4 cluster. Lastly, the concordance list of vocabulary 'cabin' was checked. Based on results of this study, these lists can be used as an important tool for those who are majoring in Airline service at college for ESP class or who is about to join safety training as they are under the training at Airlines. This study has provided a practical way of ESP class by focusing on high frequency vocabulary from data used in actual site that is Airlines.

KCI등재

5평창 동계올림픽 자원봉사자의 참여동기와 몰입, 만족, 행동의도 간의 관계 연구

저자 : 신남주 ( Namju Shin ) , 최철수 ( Cheolsoo Choi )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 85-106 (22 pages)

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The purpose of this study is to analyze the relationship between participation motivation, commitment, satisfaction, and behavior intention of 2018 PyeongChang Winter Olympic Games volunteers, and to analyze the management strategies such as recruitment and administrative management of various mega event volunteers such as the Olympics, and to help establish the management strategies to utilize as social capital after the Olympics. For this study, investigators surveyed 250 PyeongChang Winter Olympic volunteers, and 228 surveys were used for the final regression analysis. As an analysis result, first, volunteers' participation motivation has a positive effect on commitment, and the related factors are patriotism, self-development, and interpersonal exchange. Second, participation motivation has a positive effect on satisfaction, and the related factors are patriotism, interpersonal exchange, extrinsic reward. Third, it was analyzed that commitment had a positive effect on satisfaction. Fourth, it was analyzed that commitment had a positive (+) influence on behavior intention. Fifth, it was analyzed that satisfaction had a positive (+) influence on future behavior intention. Sixth, it was analyzed that participation motivation has a positive effect on behavioral intention, and the related factors are patriotism, self-development, interpersonal exchange, extrinsic reward factor.

KCI등재

6외식종사원의 공감능력과 자기효능감, 고객지향성 간의 관계연구

저자 : 신형철 ( Hyoungchul Shin )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 107-124 (18 pages)

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The purpose of this study is to identify the relationship between food service employee's empathy ability, self-efficacy, and customer orientation. In this study, the empathy ability was composed of cognitive empathy and emotional empathy while self-efficacy and customer orientation were composed of a single factor. For the research, this study conducted a Google-based online survey on the food service employees working at food service companies including hotels in Seoul and Gyeonggi region. The survey was conducted from January 2nd to January 30th 2019. Total of 236 questionnaires were collected and excluded 10 unusable data, 226 responses were used for an empirical analysis. Frequency analysis was carried out for demographic characteristics and confirmatory factor analysis for reliability and validity. In order to test the hypothesis, structural equation modeling was used. The results on analysis of hypotheses were as follows. In hypothesis 1, the empathy ability had a positive (+) influence on self-efficacy. In hypothesis 2, the empathy ability had complete mediating effect on self-efficacy and had a positive (+) influence on customer orientation. In addition, in hypothesis 3, the self-efficacy had a positive influence on the customer orientation. Thus, all of the hypotheses were adopted. This study results suggest theoretical and practical implications on human resource management and human resource development.

KCI등재

7컨벤션 종사자의 직업가치가 조직몰입과 직무성과에 미치는 영향: 집단응집력의 조절효과를 중심으로

저자 : 김미성 ( Miseong Kim ) , 유승균 ( Seungkyun Yu ) , 윤유식 ( Yooshik Yoon ) , 이혜련 ( Heyryon Lee )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 125-146 (22 pages)

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Convention industry is valued as a industry with high-potential to create jobs. However, this industry also has a issue of high turn-over rate and lack of experienced workers. Therefore, this study started from a primary goal of finding solution to low the level of turnover in the industry. For achieving the primary goal, this study aimed to investigate the effect of work value of convention employees on organizational commitment and job performance. Also, this study focused on the moderating effect of group cohesiveness between the work value and organization commitment. The results showed that perceived work only inherent work value positively influences on organization commitment, and organizational commitment positively influences on job performance. Also, this study showed that group cohesiveness moderate the relation between work value and organization commitment partially. Through the findings, academic implications on further studies and practical implications on human resource management in convention industry were discussed.

KCI등재

8외식기업의 CSR에 따른 지속가능경영이 조직성과에 미치는 영향

저자 : 이민재 ( Minjae Lee ) , 김주호 ( Juho Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 147-167 (21 pages)

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The purpose of this study is to investigate the effect of CSR activities on food service industry job satisfaction and turnover intention by using food service industry CSR activities with 350 out of 400 (effective sample rate: 87.5%) As a result of the analysis, it was found that factor reduction of ISO 26000 was executed from the same factor of human rights and labor practices, and it was derived as six factors, and the relationship between CSR activities and sustainability management was partially influenced. Among the CSR activities, three factors of labor / human rights practices, fair operating practices, and participation in community development were found to have a significant effect on sustainability management. All of the hypotheses were adopted. The implication of this study is that ISO 26000 is identified as a social responsibility activity.

KCI등재

9HMR 프랜차이즈 도시락 전문점의 선택속성이 고객만족과 재구매의도에 미치는 영향

저자 : 한종헌 ( Jonghun Han ) , 이상재 ( Sangjae Lee )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 169-185 (17 pages)

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The purpose of this study is to examine the effect of selection attribute(hygiene, convenience of product, menu) of HMR franchisor dosirak restaurant on customer satisfaction and repurchase intention. This study will help to finding efficient development plan for management and sale of HMR franchisor dosirak restaurant. For the empirical analysis, The study began December 7th 2018 and was concluded on February 28th 2019. 300 surveys were sent out and 288 were included in the final research and report, where the remaining 12 were deemed unusable and omitted from the final study. The final 288 copies were used for analysis. The results indicated that first, the convenience of product, menu among selection attribute of HMR franchisor dosirak restaurant significantly positive effect on customer satisfaction. Second, the convenience of product, menu among selection attribute of HMR franchisor dosirak restaurant significantly positive effect on repurchase intention. Third, the customer satisfaction positive effect on repurchase intention. The implication of this study is as follows, management of HMR franchisor dosirak restaurant. needs efforts for investment in the convenience of product, menu in selection attribute of HMR franchisor dosirak.

KCI등재

10CEO 리더십과 조직혁신과의 관계 연구

저자 : 이재섭 ( Jaesub Lee )

발행기관 : 관광경영학회 간행물 : 관광경영연구 89권 0호 발행 연도 : 2019 페이지 : pp. 187-201 (15 pages)

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This study focuses on the relationship between CEO's leadership and organizational innovation through the interviews of stakeholders and the CEO' s leadership. First, in order to strengthen the competitiveness of CEO leadership, it is necessary to have leadership capability to gain empathy and trust from employees through various methods of communication based on CEO's professional knowledge and reasonable decision-making. Second, in order to develop a company's goal attainment model through successful organizational innovation, it is necessary to provide training and training to strengthen the flexibility of the organization and the capacity of the employees in the basic decision-making process. It is necessary to improve the innovation program. Third, in order to expand the relationship between CEO leadership and organizational innovation, it is necessary to minimize the control and to encourage new innovation through organizational empathy. The limitation of this study is that the research scope of the CEO leadership is limited by the relationship between CEO leadership and organizational innovation. Therefore, it is necessary to further study the CEO leadership relationship in terms of organizational and corporate performance.

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